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Shipping & Returns

Free Shipping

Receive free shipping on all orders placed on Oakley.com Australia. All web orders are shipped direct. All Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, California. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that shipments can occasionally be delayed due to unforeseen circumstances.

Delivery Schedule:

Sunglasses & Eyeglasses: 7-9 business days
Apparel, Footwear, Accessories: 7-9 business days
Oakley Custom Products: 10-13 business days
Goggles, Helmets, Gloves: 16-18 business days
Prescription Glasses: 8-10 business days

*Please refer to the delivery estimates for both standard delivery and collect in-store **Business days does not include weekends and public holidays

PO BOX ADDRESSES

We do not deliver to PO BOX addresses or parcel lockers.

FREE CLICK & COLLECT

You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners).

Select “Collect In Store” option in the cart and choose a store from the list for the delivery of your order. Once your order is shipped, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

A store associate will call you when your complete order is ready for collection within store opening hours of the selected Sunglass Hut store (Authorised Partners). Please wait to hear from us before coming to the store to collect and remember to bring your ID and copy of the order confirmation email. Orders that have not been collected within 2 weeks of delivery to the Sunglass Hut store will be processed as a return and a full refund will be issued using the original payment method.

Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy – see below for further information. Authorised Dealers are collection points only. In the event of damaged, faulty or missing goods, follow the Oakley.com returns policy. Sunglass Hut offers no warranty or breakage protection guarantee for products purchased through Oakley.com

RETURNS AND EXCHANGES

YOUR SATISFACTION IS GUARANTEED

If you are not satisfied with your purchase from http://au.oakley.com, please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Prescription glasses, customised or engraved products and product that has been abused may not be returned under this offer. For all other products, if the item is unworn and unused with the original tags still attached and returned in the original packaging with a Return Authorization (RA) number and the original order number, we will provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorisation Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a refusal under this offer. Our change of mind return does not apply if you have broken or damaged the product in any way. It cannot be used or combined with any other offer, discount or promotion. Oakley customised, prescription and engraved products are made to the customer’s exact specifications, so no refunds or exchanges are available to customers for a change of mind.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you under this satisfaction return process are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.

This satisfaction return process is provided by:

Luxottica Greater South Pacific
PO Box 230
Horsley Park NSW 2175, Australia
Phone: 1-800-414-011
e-mail: customercare@oakley.com.au

Prescription Glasses

  • If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order is placed to upload or email customercare@oakley.com.au with your prescription before the order will be cancelled. Please ensure you have provided a valid script with pupillary distance and expiry date details.
  • Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses order to be validated and shipped.
  • Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. It does not cover damages caused by misuse or negligence. If your order does not meet the warranty conditions, we cannot accept the return.

RETURN PROCESS:

Follow these simple steps for a prompt refund:

  1. Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc.)
  2. Include a list of product to be returned in the box, inclusive of product codes, descriptions and quantities.
  3. Please write order number on outside of package.
  4. Return items to the mailing address below (at your expense). For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.
  5. Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 15 business days of receipt. Where credit card was not used, alternative method of payment will be issued.

Eyewear Return Address:

Returns Optics
Luxottica Greater South Pacific
PO Box 230
Horsley Park NSW 2175, Australia
Phone: 1-800-414-011
e-mail: customercare@oakley.com.au

Apparel, Footwear & Accessories Return Address:

Luxottica Greater South Pacific
PO Box 230
Horsley Park NSW 2175, Australia
Phone: 1-800-414-011
e-mail: customercare@oakley.com.au

 

DISCLAIMERS:

Subject always to the Australian Consumer Law and any other applicable law -

Customized Products

Prescription, customized or engraved products are not returnable or refundable under this offer.

Return Authorization (RA) Number Required

All products being returned under this offer must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of the original purchase date. Original freight charges are not refundable under this offer.

30-Day Return Period (other than Electronic Products)

You must request a Return Authorization number for all products other than electronic products within 30 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Missing Item or Damaged Product Fee

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Note:

Items purchased through Oakley.com.au must be returned to the designated distribution centre. They cannot be exchanged in or returned to our retail stores.

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GET READY TO SHOP!

Welcome to the Oakley Pro Site


Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com.


Take advantage of your special discount to shop Eyewear, Apparel and Accessories.


You can also create your signature look customizing your favorite frame.


See all terms and conditions here.



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PREPARE TO SHOP

Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



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