WARRANTY CLAIM

HOW TO MAKE AN OAKLEY WARRANTY CLAIM

For all prescription warranty claims contact the Authorized Oakley Dealer from which your purchase was made.

For a non-prescription warranty claim, please contact Oakley Customer Care at

1 800 414 011 for warranty claim assistance (for products purchased online) and send item to the below address:

Returns Optics
Luxottica Retail Australia Pty Ltd
ACN 000 025 758
Attention: Wholesale Returns
PO BOX 230 Horsley Park NSW 2175
RA#: XXXXXXXX

How to ship your Warranty Claim product to Oakley:

Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Oakley is not responsible for packages lost in transit.or provide other repair options.

  1. Your name, return address, telephone number, a brief summary of the issue.
  2. The Oakley Warranty Tracking Number (TR) – provided by calling Oakley Customer Care at 1800 414 011 (for online purchases)

Reference your assigned Oakley Warranty Tracking Number (TR) on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned without repair.

For our Warranty Policy or general information on your product, please contact Oakley’s Customer Care. The representative will assist you in identifying your Oakley product and determine the best course of action for your warranty claim.

Average turn around for a warranty claim is 3 - 4 weeks from receiveing the item to the Oakley distribution centre.

CAN’T SEND IMAGES?

At a minimum we will require a faxed copy of your receipt, or some other form of proof of purchase to determine if your product is still within our warranty period. Once received, we will contact you again to discuss warranty or other repair or replacement options.

WARRANTY POLICY

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you under our warranties below are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.

Our express warranties are provided by:

 

Unless specifically stated below, to make a warranty claim, return your product to the Authorised Oakley Dealer from which the product was purchased together with your proof of purchase. If your warranty claim is deemed to be valid, we will replace or repair the product.

Any expenses incurred in returning product for warranty assessment will be done so at the expense of the purchaser. If the returned product is deemed to be a valid warranty claim then Oakley will incur the cost of any further freight charges. If the warranty claim is deemed to be invalid, we will contact you to see if you want us to conduct repairs at your cost and, in any event, you will be charged for outbound freight based on Oakley’s standard shipping rates.

Oakley Eyewear Limited Warranty

Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

Scratched lenses are not covered under Oakley’s express warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, (http://au.oakley.com).

If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Care at 1800 414 011 (for online purchases), or 1800-625-539 (for in-store purchases).

Prescription Eyewear Warranty Policy

All Oakley eyewear carries an express warranty against breakage due to material or workmanship defect for two years from the date of purchase with a valid receipt. Oakley’s express warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void this express warranty coverage. For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.

Airwave Goggle Warranty Policy

This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.

Airwave support number:

  1. 1800-414-011 and quote your Airwave problem

Watch Warranty Policy

All authentic Oakley timepieces carry a 12 month warranty policy from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s warranty.

Apparel and Apparel Accessories Warranty Policy

All Oakley apparel, except Technical Outerwear, is warranted against defects in material or workmanship for 30 days from the date of purchase. All Oakley accessories and gloves are warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

Technical Outerwear Warranty Policy

Oakley Technical Outerwear carries an express warranty against defects in material or workmanship for 1 year from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. If the garment was purchased from www.Oakley.com.au, contact Oakley Customer Care for Return Authorization. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley express warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void this express warranty.

Oakley Bag Warranty Policy

Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, US consumers may send their product and a copy of their purchase receipt to Oakley at One Icon, Foothill Ranch, California 92610. Customers outside of the United States may contact their Authorized Oakley Dealer or call their local headquarters Service Center for assistance. Valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.

Footwear Warranty Policy

Oakley provides an express warranty that certain shoes purchased, that are marked as “waterproof”, will be waterproof in normal use for a one year period from original date of purchase. The express warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable one year limited express warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe.

One Year Limited Footwear Waterproof Warranty

Oakley provides an express warranty that certain shoes purchased, that are marked as “waterproof”, will be waterproof in normal use for a one year period from original date of purchase. The express warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable one year limited express warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe.

Oakley Footwear Warranty: What is not Covered

Even though the applicable express warranty period may not have expired, certain conditions may invalidate Oakley express warranty coverage. By way of example, but not all inclusive, Oakley will not issue replacement product or credit under its express warranty for returned shoes that have experienced:

  • Excessive wear
  • Any type of abuse or mistreatments.
  • Excessive damage/scuffing to upper caused by toe drag.
  • Damage to upper leather caused by lack of proper maintenance.
  • Damaged spike receptacles caused by using non-Oakley replacement spikes.

Oakley Customer Care: Warranty - All Products

Oakley does not recommend purchasing Oakley products from unauthorized dealers (see dealer locater for details). We pride ourselves in the quality of our products, and this helps us to ensure that you receive genuine Oakley product that has passed the rigorous testing standards we have in place. Because of this, but subject always to the Australian Consumer Law and any other applicable law, the following policies are in place for all Oakley products:

  • Warranty does not cover any purchases made using online auction sites.
  • Warranty does not cover non-genuine Oakley products.
  • Warranty does not cover products purchased from a non-authorized Oakley Dealer.
  • Proof of purchase is always required.

SATISFACTION GUARANTEE

Your satisfaction is guaranteed. In Australia, if you are not satisfied with your purchase because it is defective please call Customer Care. Customized product or product that has been abused or subject to fair wear and tear may not be returned under any circumstances, subject to Oakley's warranty policy. For all other products purchased in Australia through oakley.com.au, if the item is returned within 45 days of purchase in the original packaging, we will exchange it or provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.