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Oakley - Shopping Support

Promotions

Free Shipping

Receive free shipping on all orders placed on oakley.com Australia. All web orders are shipped direct. All Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, California. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that shipments can occasionally be delayed due to unforeseen circumstances.

PO BOX ADDRESSES
We do not deliver to PO BOX addresses or parcel lockers.

Satisfaction Guaranteed

SATISFACTION RETURNS FOR PURCHASES MADE ON HTTP://AU.OAKLEY.COM
Your satisfaction is guaranteed. If you are not satisfied with your purchase from http://au.oakley.com, please call Customer Care for a Return Authorization (RA) number 30 days of the date of original purchase. Customised product or product that has been abused may not be returned under this offer. For all other products, if the item is unworn and unused with the original tags still attached and returned in the original packaging with a Return Authorization (RA) number and the original order number, we will provide you a refund based on your original method of payment. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a refusal under this offer. Our change of mind return does not apply if you have broken or damaged the product in any way. It cannot be used or combined with any other offer, discount or promotion. Oakley customised, prescription and engraved products are made to the customer’s exact specifications, so no refunds or exchanges are available to customers for a change of mind.

Full Return Policy >

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Orders

Oakley AU currently accepts the following through the Internet and Oakley Customer Care.

  • Visa®
  • MasterCard®
  • ApplePay
  • American Express
  • PayPal
  • AfterPay

Authorizing Your Credit Card:

At the time of order placement a pending payment pre-authorisation is placed on the customers credit card. This payment pre-authorisation is valid for up to 10 working days and will become a final debit once the order has been invoiced and shipped. Oakley will send the customer an email there are any issues authorising the customer credit card.

Oakley Prescription Frame Size Chart

Choosing the right size is easy. Start with the curvature of your chosen frame. Most of our frames have 4-base curvature to maximize the range of prescriptions that work with them. In the picture below, the frame with 6-base curvature has a much higher “wrap angle” to provide optimal coverage, and you’ll find it in designs like our Active Collection of Crosslink™ frames. Once you have the curvature, use the chart to get the number range for your face size.

Face Size
  Extra Small Small Medium Large Extra Large
4-Base Curvature 48-49 50-51 52-53 54-55 56-57
6-Base Curvature N/A 51-52 53-54 55-57 58-60

GST

10% GST tax is inclusive of all orders shipped within Australia.

When you place your order online, we provide an estimated sales tax. Actual sales tax will be calculated and charged at the time your order is shipped.

All shipments are sent duties and taxes paid, the price you see online during checkout will be the total price you pay.

Proof of Purchase

When purchasing online at Oakley.com.au you will get an order confirmation email which serves as your proof of purchase. If you purchased Oakley product through an Authorized Oakley dealer, their receipt serves as your proof of purchase.

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GET READY TO SHOP!

Welcome to the Oakley Pro Site


Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com.


Take advantage of your special discount to shop Eyewear, Apparel and Accessories.


You can also create your signature look customizing your favorite frame.


See all terms and conditions here.



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PREPARE TO SHOP

Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



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