WARRANTY & PRODUCT SUPPORT

WARRANTY

If your item was purchased in one of our Oakley authorised retailers, we would firstly recommend to get in touch with the original point of purchase. They will be able to assist you further. Alternatively, follow the below instructions to receive assistance for your Oakley products.

1. ASSINSTANCE ON PRESCRIPTION LENSES

For all support requests regarding prescription lenses please contact the Oakley authorized retailers where you firstly purchased the item.

2. ASSISTANCE FOR ALL OUR PRODUCTS OR OTHER REQUESTS

You can fill a support request and our customer service team will help you further.

How can we help?

 

WARRANTY POLICY

Oakley Eyewear Limited Warranty

Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

Customers who register their eyewear product with an approved proof of purchase will validate the term of their two year limited warranty. All other terms and conditions of the limited warranty remain unchanged. Offer applies only to complete Oakley eyewear products. Oakley C-Six, Oakley MPH eyewear, Oakley Standard Issue eyewear, Oakley display eyewear, Oakley replacement parts, and Oakley individual custom parts are not eligible. Failure to register will not impact the existing terms of warranty.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through Oakley.com, by calling our telesales team directly or via your local Authorized Oakley Dealer.

Prescription Eyewear Warranty Policy

All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid receipt. Oakley's warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims please contact the Authorized Oakley Optical Dealer from which your purchase was made. Please do not send prescription sunglasses directly back to Oakley.

Airwave Goggle Warranty Policy

This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.

Watch Warranty Policy

All authentic Oakley timepieces are warranted for at least two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.

Apparel and Apparel Accessories Warranty Policy

All Oakley apparel and apparel accessories are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

Oakley Bag Warranty Policy

Oakley warrants Oakley bags against manufacturer defects in material and workmanship for one year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, US consumers may send their product and a copy of their purchase receipt to Oakley at One Icon, Foothill Ranch, California 92610. Customers outside of the United States may contact their Authorized Oakley Dealer or call their local headquarters Service Center for assistance. Valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.

Technical Outerwear Warranty Policy

Oakley Technical Outerwear is warranted against defects in material or workmanship for one year from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

Footwear Warranty Policy

Oakley Footwear is warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

One Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship your claim is to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.

Two Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship your claim is to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.

Oakley Footwear Warranty: What is not Covered

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:

Excessive wear

  • Any type of abuse or mistreatments.
  • Excessive damage/scuffing to upper caused by toe drag.
  • Damage to upper leather caused by lack of proper maintenance.
  • Damaged spike receptacles caused by using non-Oakley replacement spikes.

Warranty timeline disclaimer

There may be consumer rights applicable within your country that are different to any/all of the above. In all such cases Oakley will abide by the local governing laws. Your statutory rights are not affected.

GUARANTEE

The following guarantee does not affect your statutory rights as a consumer including, without limit, your right to reject goods that do not materially conform to their description or are faulty

Luxottica warrants their sunglasses against breakage due to defects in materials and workmanship discovered during the period of two years from the date of delivery of the goods to you. You must inform Luxottica of the above defects within a reasonable period, and, in any case, within two months, from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless the goods had such defect at the delivery. If you purchased on oakley.com and need assistance, please contact our repairs & warranty office at

Call us on 0800 2794157
Monday - Friday 10:00 - 19:00

Email us on supportuk@oakley.com

A service representative will be happy to assist you in identifying your Oakley product and determine the best course of action for your warranty/repair claim.


If the sunglasses are returned and Luxottica finds that the breakage was due to a defect in material or workmanship, the sunglasses will be replaced and returned to the sender and expenses incurred for the shipping to our Consumer Warranty and Repairs will be refunded to You. In the event that the damage is not due to a defect in materials or workmanship, additional repair charges may apply. In this event, you will receive notification of additional charges by email or letter.

Our Liability to You

Nothing in this Guarantee Policy shall be deemed to exclude or limit the liability of Luxottica for (a) death or personal injury caused by the negligence of Luxottica; (b) fraud, fraudulent misrepresentation or gross negligence; or (c) any liability that cannot be limited or excluded under applicable mandatory law.

WARRANTY & PRODUCT SUPPORT

WARRANTY

If your item was purchased in one of our Oakley authorised retailers, we would firstly recommend to get in touch with the original point of purchase. They will be able to assist you further. Alternatively, follow the below instructions to receive assistance for your Oakley products.

1. ASSINSTANCE ON PRESCRIPTION LENSES

For all support requests regarding prescription lenses please contact the Oakley authorized retailers where you firstly purchased the item.

2. ASSISTANCE FOR ALL OUR PRODUCTS OR OTHER REQUESTS

You can fill a support request and our customer service team will help you further.

How can we help?

 

WARRANTY POLICY

Oakley Eyewear Limited Warranty

Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

Customers who register their eyewear product with an approved proof of purchase will validate the term of their two year limited warranty. All other terms and conditions of the limited warranty remain unchanged. Offer applies only to complete Oakley eyewear products. Oakley C-Six, Oakley MPH eyewear, Oakley Standard Issue eyewear, Oakley display eyewear, Oakley replacement parts, and Oakley individual custom parts are not eligible. Failure to register will not impact the existing terms of warranty.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through Oakley.com, by calling our telesales team directly or via your local Authorized Oakley Dealer.

Prescription Eyewear Warranty Policy

All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid receipt. Oakley's warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims please contact the Authorized Oakley Optical Dealer from which your purchase was made. Please do not send prescription sunglasses directly back to Oakley.

Airwave Goggle Warranty Policy

This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.

Watch Warranty Policy

All authentic Oakley timepieces are warranted for at least two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.

Apparel and Apparel Accessories Warranty Policy

All Oakley apparel and apparel accessories are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

Oakley Bag Warranty Policy

Oakley warrants Oakley bags against manufacturer defects in material and workmanship for one year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, US consumers may send their product and a copy of their purchase receipt to Oakley at One Icon, Foothill Ranch, California 92610. Customers outside of the United States may contact their Authorized Oakley Dealer or call their local headquarters Service Center for assistance. Valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.

Technical Outerwear Warranty Policy

Oakley Technical Outerwear is warranted against defects in material or workmanship for one year from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

Footwear Warranty Policy

Oakley Footwear is warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

One Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship your claim is to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.

Two Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship your claim is to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.

Oakley Footwear Warranty: What is not Covered

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:

Excessive wear

  • Any type of abuse or mistreatments.
  • Excessive damage/scuffing to upper caused by toe drag.
  • Damage to upper leather caused by lack of proper maintenance.
  • Damaged spike receptacles caused by using non-Oakley replacement spikes.

Warranty timeline disclaimer

There may be consumer rights applicable within your country that are different to any/all of the above. In all such cases Oakley will abide by the local governing laws. Your statutory rights are not affected.

GUARANTEE

The following guarantee does not affect your statutory rights as a consumer including, without limit, your right to reject goods that do not materially conform to their description or are faulty

Luxottica warrants their sunglasses against breakage due to defects in materials and workmanship discovered during the period of two years from the date of delivery of the goods to you. You must inform Luxottica of the above defects within a reasonable period, and, in any case, within two months, from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless the goods had such defect at the delivery. If you purchased on oakley.com and need assistance, please contact our repairs & warranty office at

Call us on 08003767955
Monday - Friday 10:00 - 19:00

Email us on supportuk@oakley.com

A service representative will be happy to assist you in identifying your Oakley product and determine the best course of action for your warranty/repair claim.


If the sunglasses are returned and Luxottica finds that the breakage was due to a defect in material or workmanship, the sunglasses will be replaced and returned to the sender and expenses incurred for the shipping to our Consumer Warranty and Repairs will be refunded to You. In the event that the damage is not due to a defect in materials or workmanship, additional repair charges may apply. In this event, you will receive notification of additional charges by email or letter.

Our Liability to You

Nothing in this Guarantee Policy shall be deemed to exclude or limit the liability of Luxottica for (a) death or personal injury caused by the negligence of Luxottica; (b) fraud, fraudulent misrepresentation or gross negligence; or (c) any liability that cannot be limited or excluded under applicable mandatory law.