Det er veldig enkelt å finne ut om et produkt er på lager. Velg ønsket kategori i nettsidens hovedmeny og bla gjennom de tilgjengelige produktene. Du kan også søke etter en spesifikk vare ved å legge inn navnet eller koden til produktet du leter etter i Søkeboksen.
Vi vet hvor frustrerende det kan være når varen du ønsker er utsolgt. På grunn av alle bestillingene vi mottar i løpet av Cyber Week, kan det dessverre hende at varen blir utilgjengelig. Vi forbeholder oss derfor retten til å kansellere bestillingen din hvis vi ikke kan fullføre den. Du vil motta en automatisk e-post som informerer deg om kanselleringen hvis det skjer. Vi beklager på forhånd for de ulemper dette måtte medføre. Dessverre kan vi ikke bekrefte en estimert tilgjengelighetsdato for når en vare kommer på lager igjen. Følg med på nettsiden vår for oppdateringer og/eller abonner på nyhetsbrevet vårt.
Vær oppmerksom på at du prøver å legge inn en bestilling i en av de travleste tidene på året. Systemet vårt trenger kanskje litt ekstra tid og tekniske feil kan oppstå. Hvis det oppstår feil under betalingen, prøv igjen senere, tøm bufferen og fjern informasjonskapslene, og bruk en annen nettleser eller betalingsmetode. Hvis dette ikke fungerer, kontakt kundeservice umiddelbart.
Det kan hende at enkelte kampanjekoder ikke fungerer sammen med andre kampanjer eller rabatter tilgjengelige på vår nettside.
Selv om vi prøver å garantere at alle priser på nettsiden er nøyaktige, kan feil oppstå. Hvis vi, før levering, oppdager en feil i prisen på varene du har bestilt, kansellerer vi bestillingen og informerer deg så snart som mulig.
Vi anbefaler at du sjekker ut våre retningslinjer for frakt: https://www.oakley.com/support/shipping-returns
Vi vil gjerne tilby deg en refusjon av verdien du har betalt for en standardvare som returneres til oss i salgbar stand innen 30 dager fra leveringsdatoen.
Husk at tilpassede varer og gavekort ikke kan returneres. For mer informasjon, se våre retningslinjer for retur: https://www.oakley.com/support/shipping-returns hvor du også finner informasjon om byttealternativene våre.
Logg inn på din konto på Oakley.com for å sjekke statusen til din bestilling. Du kan også legge inn bestillingsnummer og e-postadresse i følgende lenke: https://www.oakley.com/support/order-status. Når pakken har forlatt varehuset, mottar du en e-post med sporingsinformasjonen fra budtjenesten. Vi anbefaler å spore pakken på budtjenestens nettsted, og kontakte dem direkte hvis du oppdager at de har problemer med leveransen.
Du finner kontaktinformasjonen i følgende lenke: https://www.oakley.com/contact
FREQUENTLY ASKED QUESTIONS
Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.
The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.
If your frame is still within its Two-Year warranty period, you have a valid itemised receipt (or you have already registered your purchase directly with us) and the product is deemed defective by a Customer Care Agent, we can offer to replace your frame. Outside of warranty we reserve the right to charge a fee for this service. Please follow the guide shown here.
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
Determining if they are real or counterfeit can be difficult, so simply email Customer Care with a few decent images of your product along with the details of where it was purchased and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: https://www.oakley.com/no-no/technology.
Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.
Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS
It varies depending on the product you’ve ordered, but these are the average timeframes: • Sunglasses and Cases: 5-10 business days + shipping time • Goggles: 5-10 business days + shipping time
Yes. Although the time it takes Oakley to build your product is not subject to change, you can adjust the arrival date by choosing a faster shipping method at checkout.
No, we will ship your non-custom item as soon as it is available.
No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team on 800 14807 or via supportnorway@oakley.com.
We are able to etch team or business logos onto our lenses. There may be set-up fees associated as well as minimum order quantities. In the first instance please email your logo along with the Custom product you are interested in to supportnorway@oakley.com and we’ll come back to you.
Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.
Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.