Oakley - Shopping Support

HOLIDAY SUPPORT - FAQ

Product availability → If you would like to know if a product is in stock, it’s very easy. All you need to do is go to the “New In” section and try to find the item you are looking for here. As an alternative method, you can search for any specific item by clicking in the “search” box where you can insert the name of the product or any other useful information.

Cancellation due to out of stock → We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Black Friday it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it. Rest assured that you will receive an automatic email to inform you about the cancellation if this were to happen. We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date of availability for when an item will be back into stock, please feel free to keep a close eye on our website for updates.

Impossibility to place an order → If you encounter any issues during checkout and you are unable to complete your order, please refrain from trying again as this may impact our system and will increase the risk of duplicate orders. In these particular cases, we suggest that you contact us immediately and we will be happy to help you complete your order.

Promo codes → promo codes may not be used together with other promo codes or in case of other promotions (including Black Friday promotion)

Pricing Errors → Whilst we try to ensure that all the prices on the site are accurate, errors may occur. If, before our acceptation, we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

Shipping Policy → Standard shipping policy applies https://www.oakley.com/en-lu/support/shipping-returns

Black Friday Return Policy → Our standard return policy applies! In case you are not totally satisfied with your order(s), you will find the same return policy on Black Friday that you would on any other day of the year. Indeed, we will be happy to offer you a refund of the value paid on any item that is returned to us in a resalable condition, according to our general return policy.

Track my order → If you want to track your order, click here: https://www.oakley.com/en-lu/support/order-status

Contact US → https://www.oakley.com/en-lu/contact

Orders

Oakley EU currently accepts the following through the Internet and Oakley Customer Care.

  • Visa®
  • MasterCard®
  • American Express®

Authorizing Your Credit Card:

It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.

Promotions

Free Shipping Promotions

Receive Free Delivery on orders placed on Oakley's web site. Oakley can only ship to mainland addresses located in the following 16 countries within Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. We cannot ship to P.O. Boxes or military shipping addresses (APO/FPO/BFPO). Oversized and/or overweight items such as luggage, board bags, and golf bags may be subject to surcharges. We reserve the right to end or change this free delivery offer at any time.

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Oakley Apparel Size Charts

Men’s Apparel Size Chart > Women’s Apparel Size Chart >
Men’s Technical Outerwear Size Chart > Women’s Technical Outerwear Size Chart >
Men’s Footwear Size Chart > Women’s Footwear Size Chart >
Men’s Sock Size Chart > Women’s Socks Size Chart >
Men’s Glove Size Chart > Women’s Glove Size Chart >
Men’s Belt Size Chart > Women’s Belt Size Chart >
Men’s Bottoms Fit Descriptions > Women’s Bottoms Fit Descriptions >
Men’s Bottoms Size Chart >  
Men’s Stretch Cap Size Chart >  
Men’s Tops & Jackets Fit Descriptions >  
MEN'S APPAREL SIZE CHART
  X-Small Small Medium Large X-Large XX-Large
Chest 35-37 inches 38-39 inches 40-41 inches 42-44 inches 45-47 inches 48-51 inches
89-94cm 96.5-99cm 101.5-104cm 107-112cm 114-119cm 122-129.5cm
Waist 28-29 inches 30-31inches 32-33 inches 34-35 inches 36-38 inches 39-42 inches
71-74cm 76-79cm 81-84cm 86-89cm 91.5-96.5cm 99-107cm
Hip 35-36 inches 37-38 inches 39-40 inches 41-42 inches 43-44 inches 45-46 inches
89-91.5cm 94-96.5cm 99-101.5cm 104-107cm 109-112cm 119-122cm
Sleeve Length 33 inches 33.5 inches 34 inches 34.75 inches 35.5 inches 36.25 inches
84cm 85cm 86cm 88cm 90cm 92cm
Inseam 31.5 inches 32 inches 32 inches 32.5 inches 32.5 inches 33 inches
80cm 81cm 81cm 82.5cm 82.5cm 85cm
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MEN'S TECHNICAL OUTERWEAR SIZE CHART
  2X-Small X-Small Small Medium Large X-Large XX-Large 3X-Large
Neck 14 inches 14.5 inches 15.25 inches 16 inches 16.75 inches 17.5 inches 18.5 inches 19.5 inches
35.5cm 37cm 38.75cm 40.5cm 42.5cm 44.5cm 47cm 49.5cm
Chest 30-32 inches 33-35 inches 36-38 inches 39-41 inches 42-44 inches 45-47 inches 48-50 inches 52-54 inches
76.25- 81.25cm 83.75-89cm 91.5-96.5cm 99-104cm 106.75- 111.75cm 114.25- 119.25cm 122-127cm 132-137cm
Waist 23-25 inches 26-28 inches 29-31 inches 32-34 inches 35-37 inches 38-40 inches 41-43 inches 45-47 inches
58.5-63.5cm 66-71cm 73.75- 78.75cm 81.25- 86.25cm 89-94cm 96.5- 101.5cm 104- 109.25cm 114.25- 119.25cm
Hip 29-31 inches 32-34 inches 35-37 inches 38-40 inches 41-43 inches 44-46 inches 47-49 inches 51-53 inches
73.75- 78.75cm 81.25- 86.25cm 89-94 cm 96.5- 101.5cm 104- 109.25cm 111.75- 117cm 119.25- 122cm 129.5- 134.5cm
Sleeve Length 31.5 inches 33 inches 33.5 inches 34 inches 34.75 inches 35.5 inches 36.25 inches 37 inches
80cm 83.75cm 85cm 86.25cm 88.25cm 90cm 92cm 94cm
Inseam 31.5 inches 31.5 inches 32 inches 32 inches 32.5 inches 32.5 inches 33 inches 33in
80cm 80cm 81.25cm 81.25cm 82.5cm 82.5cm 85cm 85cm
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MEN'S FOOTWEAR SIZE CHART
Australia 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 15 16 17
Brazil 34 34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43 43.5 44 45 46 47 48
Europe 35 35.5 36 36.5 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 46.5 47 48 49 50 51
Japan 21 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 30.5 31 32 33 34 35
Korea 210 215 220 225 230 235 240 245 250 255 260 265 270 275 280 285 290 295 300 305 310 320 330 340 350
United Kingdom 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16
United States 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 15 16 17
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MEN'S SOCK SIZE CHART
  Medium Large X-Large
Sock Size 9-11 10-13 13-15
Shoe Size USA 7-9 8.5-12 12.5-16
Shoe Size Europe 36-42 42-46 47-50
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MEN'S GLOVE SIZE CHART
Palm Width Inches Centimeters
X-Small 5.5-6.5 inches 14-16.5cm
Small 6.5-7.5 inches 16.5-19cm
Medium 7.5-8.5 inches 19-21.5cm
Large 8.5-9.5 inches 21.5-24cm
X-Large 9.5-10.5 inches 24-27cm
XX-Large 10.5+ inches 27+cm
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MEN'S BELT SIZE CHART
  Inches Centimeters
X-Small 30 inches 75cm
Small 32 inches 80cm
Medium 34 inches 85cm
Large 36 inches 90cm
X-Large 38 inches 95cm
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MEN'S BOTTOMS FIT DESCRIPTIONS
Slim Fit Pant is straight from hip to ankle and narrow from knee to ankle – sits below waist.
Tailored fit (Golf Apparel Only) Leg width tapered from thigh to bottom opening; fits closer to the body.
Regular Fit Pant is straight cut from thigh to ankle – sits below waist.
Loose Fit Pant is loose through hip and thigh and straight from knee to ankle – sits at waist.
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MEN'S BOTTOMS SIZE CHART
  XS S S M M L XL XXL XXL
Australia 28 30 31 32 33 34 36 38 40
Europe 36 38 39 40.5 42 43 46 48 51
United States 28 30 31 32 33 34 36 38 40
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MEN'S STRETCH CAPS SIZE CHART
  Inches Centimeters
Small/Medium 6 7/8" – 7 1/8" 55cm – 57cm
Large/X-Large 7 3/8" – 7 5/8" 59cm – 61cm
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MEN'S TOPS AND JACKET FIT DESCRIPTIONS
Slim Fit Fit is close to body and slightly tapered from chest to waist opening.
Tailored fit (Golf Apparel Only) Tapered fit from chest to bottom opening; fits closer to the body.
Regular fit Fit is straight fit from chest to bottom opening.
Parka fit Fit is straight from chest to bottom opening with added length.
Loose fit Loose through body from chest to bottom opening.
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WOMEN'S APPAREL SIZE CHART
  2X-Small / 00 X-Small / 0-2 Small / 4-6 Medium / 8-6 Large / 12-14 X-Large / 16-18 XX-Large / 20-22
Chest 30-31 inches 32-33 inches 34-35 inches 36-37 inches 39-40 inches 42-43 inches 44-45 inches
76.25-78.75cm 81.25-83.75cm 86.5-89cm 91.5-94cm 99-101.5cm 106.75-109.25cm 111.75-114.25cm
Waist 22-23 inches 24-25 inches 26-27 inches 28-29 inches 31-32 inches 34-35 inches 36-37 inches
56-58.5cm 61-63.5cm 66-68.5cm 71-73.75cm 78.75-81.25cm 86.25-89cm 91.5-94cm
Hip 33-34 inches 35-36 inches 37-38 inches 39-40 inches 42-43 inches 45-46 inches 47-48 inches
83-86.25cm 89-91.5cm 94-96.5cm 99-101.5cm 106.75-109.25cm 114.25-117cm 119.25-122cm
Sleeve Length 30.5 inches 31.25 inches 32 inches 32.75 inches 33.5 inches 34.25 inches 35 inches
77.5cm 79.5cm 81.25cm 83.25cm 85cm 87cm 89cm
Inseam 31 inches 32 inches 32 inches 32 inches 32 inches 32 inches 33 inches
78.75cm 81.25cm 81.25cm 81.25cm 81.25cm 81.25cm 85cm
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WOMEN'S TECHNICAL OUTERWEAR SIZE CHART
  2X-Small / 00 X-Small / 0-2 Small / 4-6 Medium / 8-6 Large / 12-14 X-Large / 16-18 XX-Large / 20-22
Chest 30-31 inches 32-33 inches 34-35 inches 36-37 inches 39-40 inches 42-43 inches 44-45 inches
76.25-78.75cm 81.25-83.75cm 86.5-89cm 91.5-94cm 99-101.5cm 106.75-109.25cm 111.75-114.25cm
Waist 22-23 inches 24-25 inches 26-27 inches 28-29 inv 31-32 inches 34-35 inches 36-37 inches
56-58.5cm 61-63.5cm 66-68.5cm 71-73.75cm 78.75-81.25cm 86.25-89cm 91.5-94cm
Hip 33-34 inches 35-36 inches 37-38 inches 39-40 inches 42-43 inches 45-46 inches 47-48 inches
83-86.25cm 89-91.5cm 94-96.5cm 99-101.5cm 106.75-109.25cm 114.25-117cm 119.25-122cm
Sleeve Length 30.5 inches 31.25 inches 32 inches 32.75 inches 33.5 inches 34.25 inches 35 inches
77.5cm 79.5cm 81.25cm 83.25cm 85cm 87cm 89cm
Inseam 31 inches 32 inches 32 inches 32 inches 32 inches 32 inches 33 inches
78.75cm 81.25cm 81.25cm 81.25cm 81.25cm 81.25cm 85cm
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WOMEN'S FOOTWEAR SIZE CHART
Australia 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
Brazil 34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41
Europe 35.5 36 36.5 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44
Korea 215 220 225 230 235 240 245 250 255 260 265 270 275 280
Japan 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28
United Kingdom 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
United States 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
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WOMEN'S SOCK SIZE CHART
  Small Medium
Sock Size 7-9 9-11
Shoe Size USA 4-7 7-9.5
Shoe Size Europe 26-30 30-36
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WOMEN'S GLOVE SIZE CHART
Circumference of Hand at Knuckle Inches Centimeters
X-Small 5.5-5.5 inches 13-14cm
Small 5.5-6.5 inches 14-16cm
Medium 6.5-7.5 inches 16.5-19cm
Large 7.5-8.5 inches 19-21.5cm
X-Large 8.5-19.5 inches 21.5-24cm
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WOMEN'S BELT SIZE CHART
  Inches Centimeters
X-Small 28 inches 70cm
Small 29.5 inches 75cm
Medium 31 inches 80cm
Large 35.5 inches 85cm
X-Large 35 inches 90cm
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WOMEN'S BOTTOMS FIT DESCRIPTIONS
Fitted Mid-rise fit hugs the body from waist to ankle.
Semi-fitted Mid-rise fit hugs the body from waist to knee, with a bootcut leg opening for a relaxed look.
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Oakley Prescription Frame Size Chart

Choosing the right size is easy. Start with the curvature of your chosen frame. Most of our frames have 4-base curvature to maximize the range of prescriptions that work with them. In the picture below, the frame with 6-base curvature has a much higher “wrap angle” to provide optimal coverage, and you’ll find it in designs like our Active Collection of Crosslink™ frames. Once you have the curvature, use the chart to get the number range for your face size.

Face Size
  Extra Small Small Medium Large Extra Large
4-Base Curvature 48-49 50-51 52-53 54-55 56-57
6-Base Curvature N/A 51-52 53-54 55-57 58-60

VAT/Proof of Purchase

VAT is charged at the following rates:

  • Austria 20%
  • Belgium 21%
  • Denmark 25%
  • Germany 19%
  • Great Britain 20%
  • France 19.6%
  • Ireland 23%
  • Italy 22%
  • Luxembourg 15%
  • Netherlands 21%
  • Norway 25%
  • Poland 23%
  • Portugal 23%
  • Spain 21%
  • Sweden 25%
  • Switzerland 8%

All shipments are sent duties and taxes paid, the price you see Staged during checkout will be the total price you pay.

Proof of Purchase

When purchasing Staged at Oakley.com, or by Phone through Oakley Customer Care your packing slip sent with your shipment serves as a receipt. If you purchased Oakley product through an Authorized Oakley dealer, their receipt serves as your proof of purchase.