RATES & POLICIES
Oakley.com offers Free Shipping on all orders within your country. Orders are usually delivered in 3 business days and up to 7 business days for customized items. Please note we do not ship to Guernsey or Jersey.
All shipments are fully insured against loss, theft or damage.
We do not ship orders made on this website to addresses outside your country; however, we operate in many Countries through local versions of the online store. To check whether shipment to a foreign Country is available, select the Country of destination from the link provided on the website.
From Oakley.com websites we do not ship to the territories of Andorra, Aruba, Fær Øer Islands, Gibraltar and Lichtenstein, although they belong to European customs and administrative areas. Shipments to the Principality of Monaco are offered through the French website.
Shipments to P.O. mailboxes are not possible. Orders to these addresses will be automatically cancelled.
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to (00) business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS: https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html
- GLS: https://gls-group.com/GROUP/en/our-responsibility/thinkgreen
*Some exclusions may apply.
ORDERS of CUstomized items
Oakley.com offers Free Shipping on customized items orders.
Customized frames are tailor-made to your specifications in the Italy and therefore entail a longer processing time.
Usually customized items orders are delivered within 7 business days.
We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
You can track the delivery status of your order at any time through your My Account page on Oakley.com.
Remember to check the condition of your ordered goods when delivered. You can always refuse it or partially reject the delivery if you have any concerns.
We work hard to keep our shipping charges as low as possible
Certain large or bulky items such as, but not restricted to, Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by third party carriers. Therefore a surcharge will be charged depending on the item’s size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.
SHIPPING TO NORWAY OR SWITZERLAND
Orders from Norway and Switzerland will be sent duties and tax paid, the price you see during the final stages of checkout will be the total price you pay.
Please aknowledge Orders shipped to Norway and Switzerland take usually up to 4 days.
MOUNTAINOUS OR REMOTE REGIONS
Please be aware that our shipping timelines are based on our carrier’s database of destinations, if you live in a mountainous or remote area where shipments usually take longer with other carriers/suppliers then ours will be no different. Oakley cannot be held liable for delayed deliveries to these destinations.
We unfortunately cannot ship to any Military shipping addresses (APO/FPO/BFPO/etc).
RETURN POLICY, right of WITHDRAWAL and FAULTY GOODS
Your satisfaction is guaranteed
The following does not affect your statutory rights as a consumer.
When shopping at oakley.com you can always change your mind.
You can decide to withdraw from the contract and to return any product purchased on oakley.com for any reason within 45 days from the receipt of the shipment. Please note that customized items may not be returned in case you change your mind!
After reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for the full amount of your order. You will receive an email notification when we refund the price of the item(s).
If for any reason, you are not satisfied with an Oakley product you bought in the last 60 days from oakley.com, please send us an email at the following email address firstname.lastname@example.org. Our customer care team will initiate a Return authorization on your behalf.
Once we receive your product, we will provide you with full credit within 14 days.
Proof of purchase is needed for a return.
Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.
Personally customized product was created especially for you, so we cannot take returns on these items.
Any direct costs that we have to incur in relation to the return and repair of the item(s) for which you exercised your withdrawal rights (if applicable) will be your responsibility. If this happens, we will notify you of these as soon as possible.
FAULTY GOODS AND REPLACEMENTS
If you have chosen to replace a faulty product in accordance with our Terms of Sale, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. This applies also to customized items.
We only accept returns on items purchased from oakley.com. Items purchased from Authorized Oakley retailers must be returned to the place of purchase.
All refunds will occur using the original payment method.
RETURN PROCESS FOR WEB ORDERS:
Follow these simple steps:
- Visit https://www.oakley.com/support/order-return and complete our online return request form.
- Select your return method: UPS Store dropoff (with or without a printed label) OR UPS Pick-Up.
- Hand the package off to UPS.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 10 business days for the credit to show on your account once the return is processed
Exchange items purchased on our website with ease. Have your order number and product code ready and call us at 08002794157 between 10:00 and 19:00
Items must be of equal price and your product code can be found in the product info section on our website. Our agents will guide you step by step to complete your exchange.
- Switzerland & Norway returns
- As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in Italy. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.
- Customized Products
- Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected.
- Return Authorization (RA) Number Required
- All products being returned must have a Return Authorization number in order process a refund. Goods returned without an authorized number may be delayed and/or returned to sender. Product must be returned within 60 days of issuance of Return Authorization number. Original freight charges are not refundable.
- Restocking Fee
- The following ‘per unit’ restocking fees are applied for unauthorized returns or returns outside of the conditions mentioned above; EURO=€5, UK=£5, CHF=SFr 7.50, NOK=45 kr, SEK=50 kr and DKK=40 kr.
- Missing Item or Damaged Product Fee
- Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
- Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.
OAKLEY GIFT CARDS
Oakley Gift Cards can only be redeemed on Oakley.com and not in any other authorised retailer. Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded. The funds available can be verified on the website by clicking on: https://www.oakley.com/en-gb/support/check-giftcard. If purchase exceeds available card balance, you must make up the difference with another payment method.