WARRANTY POLICY
Oakley offers a two-year warranty (or a longer period where required by applicable law) covering its products against breakages caused by material or manufacturing defects, starting from the date of delivery.
To benefit from this warranty:
- You must report any defect within two months of discovering it.
- You must provide proof of purchase showing the purchase date and retailer.
- The product must have been purchased from an authorized Luxottica dealer.
This warranty is limited and does not cover damages resulting from:
- Accidents (including, but not limited to, impact or crushing)
- Improper use or storage
- Unauthorized repairs or modifications
- Abuse or neglect
- Normal wear and tear (e.g. scratches)
Your statutory consumer rights remain unaffected by this policy.
Liability
Nothing in this Warranty Policy limits or excludes Luxottica’s liability if it cannot be excluded or limited under applicable law.
WHAT IS COVERED
The warranty applies to manufacturing and material defects that become apparent during normal use of Oakley products. Examples of valid warranty claims include:
- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials
Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.
In addition, following specific warranty coverage for goggles, watches, apparel, bags, technical outerwear, footwear and helmets.
- Goggles (e.g., Airwave™): Warranty excludes software and non-Oakley branded items.
- Apparel and Bags: Covered for defects in material/workmanship. Not covered for improper fit, normal wear, or airline damage (for luggage).
- Technical Outerwear: Warranty excludes rips, tears, burns, shrinking, or natural material breakdown.
- Footwear: Includes a Two-Year Waterproof Warranty for eligible models. Excludes damage from excessive wear, poor maintenance, or misuse (e.g., toe drag).
- Helmet Crash Replacement Policy: Within 3 years of purchase, Oakley offers a one-time 50% discount on a replacement helmet if damaged in a crash. Only the original owner is eligible, with proof of purchase and incident details required. Claims must go through Oakley Customer Care, not stores. Oakley may reject claims and return the helmet at the customer’s expense.
HOW TO SUBMIT A WARRANTY REQUEST
Customers in the following countries Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom Please submit your Service Request through our Aftersales Portal. Spare parts can also be purchased through the portal. For prescription lenses or products purchased from an authorized Oakley retailer, please contact the retailer directly for assistance.
If based in all other countries, to submit a support request, please contact usand provide the following information:
- Full name, phone number, and email address.
- Model number of the product needing assistance.
- Description of the defect.
- Proof of purchase.
- Shipping address: This will be used only if a replacement is required. In all cases, you will be informed of the necessary steps via email.
- Clear photos of the product and the defect– these are essential for us to properly assess your request.
Please note: Without the following details, our dedicated specialists will not be able to evaluate your request and will be automatically closed. Once submitted with the necessary information, we will evaluate your request and provide feedback via e-mail.