WARRANTY POLICY
Oakley offers a two-year warranty (or a longer period where required by applicable law) covering its products against breakages caused by material or manufacturing defects, starting from the date of delivery.
To benefit from this warranty:
- You must report any defect within two months of discovering it.
- You must provide proof of purchase showing the purchase date and retailer.
- The product must have been purchased from an authorized Luxottica dealer.
This warranty is limited and does not cover damages resulting from:
- Accidents (including, but not limited to, impact or crushing)
- Improper use or storage
- Unauthorized repairs or modifications
- Abuse or neglect
- Normal wear and tear (e.g. scratches)
Your statutory consumer rights remain unaffected by this policy.
Liability
Nothing in this Warranty Policy limits or excludes Luxottica’s liability if it cannot be excluded or limited under applicable law.
WHAT IS COVERED
The warranty applies to manufacturing and material defects that become apparent during normal use of Oakley products. Examples of valid warranty claims include:
- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials
Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.
In addition, following specific warranty coverage for goggles, watches, apparel, bags, technical outerwear, footwear and helmets.
- Goggles (e.g., Airwave™): Warranty excludes software and non-Oakley branded items.
- Apparel and Bags: Covered for defects in material/workmanship. Not covered for improper fit, normal wear, or airline damage (for luggage).
- Technical Outerwear: Warranty excludes rips, tears, burns, shrinking, or natural material breakdown.
- Footwear: Includes a Two-Year Waterproof Warranty for eligible models. Excludes damage from excessive wear, poor maintenance, or misuse (e.g., toe drag).
- Helmet Crash Replacement Policy: Within 3 years of purchase, Oakley offers a one-time 50% discount on a replacement helmet if damaged in a crash. Only the original owner is eligible, with proof of purchase and incident details required. Claims must go through Oakley Customer Care, not stores. Oakley may reject claims and return the helmet at the customer’s expense.
HOW TO SUBMIT A WARRANTY REQUEST
For assistance with your Oakley product purchased in store, we kindly suggest contacting the store directly.
If you are unable to do so, or if the product was purchased from Oakley.com, our support team will be happy to assist you directly.
Please note: Each request is carefully evaluated by our team of experts, which will provide feedback on warranty coverage. For more details about what is covered, please view the dedicated section on this page.
Please note: Without the following details, our dedicated specialists will not be able to evaluate your request and will be automatically closed.
Once submitted with the necessary information, we will evaluate your request and provide feedback via e-mail.