FREQUENTLY ASKED QUESTIONS

Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.

Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.

The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.

If your frame is still within its Two-Year warranty period, you have a valid itemised receipt (or you have already registered your purchase directly with us) and the product is deemed defective by a Customer Care Agent, we can offer to replace your frame. Outside of warranty we reserve the right to charge a fee for this service. Please follow the guide shown here.

It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.

Determining if they are real or counterfeit can be difficult, so simply email Customer Care with a few decent images of your product along with the details of where it was purchased and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.

All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.

Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: https://www.oakley.com/en-ie/technology.

Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.

Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.

Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.

Visit https://oakley.returns.international/ to complete the online return request form.

It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to assemble your custom order to your chosen specification and then it is passed to our international shipping team to get it on route to you.

We are sorry but our custom program only offers the standard shipping option which is 2-5 business days after completion of the assembly process.

No, we will ship your non-custom item as soon as it is available.

No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.

No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.

We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.

There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team on 0800 2794157 or via supportireland@oakley.com.

We are able to etch team or business logos onto our lenses. There may be set-up fees associated as well as minimum order quantities. In the first instance please email your logo along with the Custom product you are interested in to supportireland@oakley.com and we’ll come back to you.

Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.

Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.

When you preorder an item on Oakley.com you’re buying it before it has been officially released. This means you’ll be first line for delivery when the product becomes available in our warehouse and receive your shipment before anyone else.
If a product is available for preorder you'll see it labelled as “Preorder” on the product page.
To complete a preorder, add the product to cart and follow the steps to checkout as usual*.
Once you’ve completed your preorder, you’ll receive a confirmation email at the time of purchase and then we'll let you know as soon as it's ready to ship.
*Some cart restrictions apply:
1. It is not possible to mix standard and preorder products in the same cart
2. You can order more than one preorder style in the same transaction, but only if they’re the same model, size, and colour
3. It is not possible to add prescription lenses to your order

You can pay with any available payment method.
Process:
When the preorder is completed, the full amount will be authorised to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping.

In checkout you will see the estimated delivery date based on the shipping method selected.

At checkout, you’ll see all the available shipping methods for your address. You can also choose to pick up in store. Same Day Delivery is excluded.

Yes, it is possible to return a preorder product. Please refer to our Returns Policy.

You can contact Customer Service to cancel your order within one hour from order placement. Please refer to the Contact Us page for more details.