Shipping Rates & Policies
Oakley.com offers different shipping options. Please note that shipments can occasionally be delayed due to
circumstances. All shipments are sent fully insured.
- Currently, we can only ship to addresses within the 50 United States and US Territories (Puerto Rico and Guam). We cannot ship to Post Office Boxes, or Internationally.
- All shipments to APO/FPO addresses are sent via our Standard service level. We estimate 14 business days for delivery once the order has been shipped; however, some destinations may take longer.
- Every Custom order is hand-built to your specifications. Due to this, please allow up to 4 days prior to shipping to build your custom creation.
- If you purchased an Rx item, it can take 5-7 days (after your Rx has been received and verified) at the lab to create your lenses as we ensure only the highest quality.
Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances. To check the status of your order please click here: https://www.oakley.com/en-us/support/order-status
|Express Shipping||Express||Standard Eyewear and Apparel/Equipment:
2 business days
|Oakley Custom Products:
6 business days
|Expedited||Standard Eyewear and Apparel/Equipment:
3-5 business days
or free over
|Green Shipping||Standard Eyewear and Apparel/Equipment:
7 business days
|APO/FPO Standard Shipping||All Products:
14 Business Days
|Prescription Shipping||RX Eyewear:
8-10 business days after receiving your prescription
Same Day Delivery Option
Select ‘Same day delivery’ option at checkout to get your orders same day 24/7*! Insert your delivery Address in the cart to validate service coverage and select among the available delivery slots today and tomorrow.
- Orders placed by 11am local time are usually served in same day.
- Cities covered by the service*: Tempe, Irvine, San Francisco, Brea, Sunrise, Orlando, Chicago, New York, Cincinnati, Arlington.
Who is Roadie™?
We are partnering with Roadie™ for Same Day Delivery service from our stores in the US. Once your order is confirmed and is out for delivery, we will send you an email with the delivery tracking code for real-time updates on your delivery.
- Roadie™ will send SMS notifications to the phone number provided for the order as soon as the shipment is out for delivery and when is delivered to you.
You can now choose to collect your order at Oakley Store, our associates will be happy to assist you with your order at collection.
- Select “Pickup in store” option in the cart and choose a store from the list.
- Most in-stock items will be available for 2 business hours pickup and marked as ‘AVAILABLE TODAY’.
- Stores with no stock are also listed as AVAILABLE IN 2 BUSINESS DAYS as we can ship to the store always for free.
Note: You can collect your order when it’s convenient for you! Orders will be kept in the store for up to 1 week for pick-up. Don’t forget to check store hours.
PRODUCT RETURN PROCEDURES
Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 30 days of receiving your items.
- Custom items are not eligible for returns.
- Shipping costs will not be refunded.
For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product will need to be packaged and shipped via a carrier that will provide insurance and tracking capabilities.
Follow these steps to submit a return:
- Visit https://www.oakley.com/en-us/support/order-return and complete our online return request form.
- Select your return method: UPS Store dropoff (with or without a printed label) OR UPS Pick-Up.
- Hand the package off to UPS.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account once the return is processed.
RETURN TO A STORE
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging into a store within 30 days of your purchase, and we'll provide you with a complete refund. Please allow up to 5 business days for the credit to show on your account.