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No worries, we have free returns!*

*Custom products cannot be returned.

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Shipping Rates & Policies

Oakley.com offers different shipping options. Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.
 

  • Currently, we can only ship to addresses within the 50 United States and US Territories (Puerto Rico and Guam). We cannot ship to Post Office Boxes, or Internationally.
  • All shipments to APO/FPO addresses are sent via our Standard service level. We estimate 14 business days for delivery once the order has been shipped; however, some destinations may take longer.

 

Processing Times

  • Every Custom order is hand-built to your specifications. Due to this, please allow up to 4 days prior to shipping to build your custom creation.
  • If you purchased an Rx item, it can take 5-7 days (after your Rx has been received and verified) at the lab to create your lenses as we ensure only the highest quality.

Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances. To check the status of your order please click here: https://www.oakley.com/en-us/support/order-status

SHIPPING TIMES & RATES

Express Shipping Express Standard Eyewear and Apparel/Equipment:
2 business days
$14
Oakley Custom Products:
6 business days
FREE
Expedited Standard Eyewear and Apparel/Equipment:
3-5 business days
$8
or free over
$100
Green Shipping   Standard Eyewear and Apparel/Equipment:
7 business days
FREE
APO/FPO Standard Shipping   All Products:
14 Business Days
FREE
Prescription Shipping   RX Eyewear:
8-10 business days after receiving your prescription
FREE

GREEN SHIPPING

Green shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 7 business days.

The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.

The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)

Below the list of the Green Shipping Suppliers

 

*Some exclusions may apply.


Same Day Delivery Option

Select ‘Same day delivery’ option at checkout to get your orders same day 24/7*! Insert your delivery Address in the cart to validate service coverage and select among the available delivery slots today and tomorrow.

  • Orders placed by 11am local time are usually served in same day.
  • Available in selected cities in the following areas: Arizona, California, Colorado, Nevada, Texas, Florida, Illinois, Minnesota, North Carolina, New Jersey, Pennsylvania, Utah, Washington, Virginia, New York, Ohio

Who is Roadie™?
We are partnering with Roadie™ for Same Day Delivery service from our stores in the US. Once your order is confirmed and is out for delivery, we will send you an email with the delivery tracking code for real-time updates on your delivery.

  • Roadie™ will send SMS notifications to the phone number provided for the order as soon as the shipment is out for delivery and when is delivered to you.

FREE PICK UP IN STORE
MOST IN-STOCK ITEMS READY IN 2 HOURS WITH NO EXTRA COST*

You can now choose to collect your order at Oakley Store, our associates will be happy to assist you with your order at collection.

  • Select “Pickup in store” option in the cart and choose a store from the list.
  • Most in-stock items will be available for 2 business hours pickup and marked as ‘AVAILABLE TODAY’.
  • Stores with no stock are also listed as AVAILABLE IN 2 BUSINESS DAYS as we can ship to the store always for free.

Note: You can collect your order when it’s convenient for you! Orders will be kept in the store for up to 1 week for pick-up. Don’t forget to check store hours.

 

RETURNS

 

PRODUCT RETURN PROCEDURES

We want you and your gift recipients to be happy with your purchases. If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 30 days of receiving your items.

  • Custom items are not eligible for returns.

For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product will need to be packaged and shipped via a carrier that will provide insurance and tracking capabilities.

Follow these steps to submit a return:

  • Visit https://www.oakley.com/en-us/support/order-return and complete our online return request form.
  • Select your return method: UPS Store dropoff (with or without a printed label) OR UPS Pick-Up.
  • Hand the package off to UPS.
  • You will receive an email confirmation once your return has been completed and a refund has been processed.
  • Please allow up to 5 business days for the credit to show on your account once the return is processed.

RETURN TO A STORE

Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging into a store within 30 days of your purchase, and we'll provide you with a complete refund based on your original method of payment. Please allow up to 5 business days for the credit to show on your account. It is also now possible to return your items at official LensCrafters stores.

 
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GET READY TO SHOP!

Welcome to the Oakley Pro Site


Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com.


Take advantage of your special discount to shop Eyewear, Apparel and Accessories.


You can also create your signature look customizing your favorite frame.


See all terms and conditions here.



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PREPARE TO SHOP

Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



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