Shipping Rates & Policies
Oakley.com offers different shipping options. Please note that shipments can occasionally be delayed due to
circumstances. All shipments are sent fully insured.
- Currently, we can only ship to addresses within the 50 United States and US Territories (Puerto Rico and Guam). We cannot ship to Post Office Boxes, or Internationally.
- All shipments to APO/FPO addresses are sent via our Standard service level. We estimate 14 business days for delivery once the order has been shipped; however, some destinations may take longer.
- Every Custom order is hand-built to your specifications. Due to this, please allow up to 4 days prior to shipping to build your custom creation.
- If you purchased an Rx item, it can take 5-7 days (after your Rx has been received and verified) at the lab to create your lenses as we ensure only the highest quality.
Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances. To check the status of your order please click here: https://www.oakley.com/en-us/support/order-status
|Express Shipping||Express||Standard Eyewear and Apparel/Equipment:
2 business days
|Oakley Custom Products:
6 business days
|Expedited||Standard Eyewear and Apparel/Equipment:
3-5 business days
or free over
|Green Shipping||Standard Eyewear and Apparel/Equipment:
7 business days
|APO/FPO Standard Shipping||All Products:
14 Business Days
|Prescription Shipping||RX Eyewear:
8-10 business days after receiving your prescription
Green shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 7 business days.
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)
Below the list of the Green Shipping Suppliers
- UPS (itself or in partnership with USPS): https://www.ups.com/us/en/help-center/shipping-support/carbon-neutral/recipient.page.
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html.
*Some exclusions may apply.
Same Day Delivery Option
Select ‘Same day delivery’ option at checkout to get your orders same day 24/7*! Insert your delivery Address in the cart to validate service coverage and select among the available delivery slots today and tomorrow.
- Orders placed by 11am local time are usually served in same day.
- Available in selected cities in the following areas: Arizona, California, Colorado, Nevada, Texas, Florida, Illinois, Minnesota, North Carolina, New Jersey, Pennsylvania, Utah, Washington, Virginia, New York, Ohio
Who is Roadie™?
We are partnering with Roadie™ for Same Day Delivery service from our stores in the US. Once your order is confirmed and is out for delivery, we will send you an email with the delivery tracking code for real-time updates on your delivery.
- Roadie™ will send SMS notifications to the phone number provided for the order as soon as the shipment is out for delivery and when is delivered to you.
You can now choose to collect your order at Oakley Store, our associates will be happy to assist you with your order at collection.
- Select “Pickup in store” option in the cart and choose a store from the list.
- Most in-stock items will be available for 2 business hours pickup and marked as ‘AVAILABLE TODAY’.
- Stores with no stock are also listed as AVAILABLE IN 2 BUSINESS DAYS as we can ship to the store always for free.
Note: You can collect your order when it’s convenient for you! Orders will be kept in the store for up to 1 week for pick-up. Don’t forget to check store hours.
PRODUCT RETURN PROCEDURES
We want you and your gift recipients to be happy with your purchases. Purchases made between October 17, 2021 and December 31, 2021 are eligible for refund based on your original method of payment through January 31, 2022. The product must be returned in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items).
- Custom items are not eligible for returns.
- Shipping costs will not be refunded.
For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product will need to be packaged and shipped via a carrier that will provide insurance and tracking capabilities.
Follow these steps to submit a return:
- Visit https://www.oakley.com/en-us/support/order-return and complete our online return request form.
- Select your return method: UPS Store dropoff (with or without a printed label) OR UPS Pick-Up.
- Hand the package off to UPS.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account once the return is processed.
RETURN TO A STORE
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging and we'll provide you with a complete refund. Purchases made between October 17, 2021 and December 31, 2021 are eligible for refund based on your original method of payment through January 31, 2022. Please allow up to 5 business days for the credit to show on your account.