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We accept most vision insurance plans online, saving you time and money. Add prescription lenses to see your benefits applied. Discover more

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We also accept out-of-network plans

This carrier is not currently accepted in-network online, please refer to the information below on how to submit an out-of-network claim for reimbursement from your insurance. Download form

You may also use out-of-network benefits at Oakley.com for most other vision insurance companies, like VSP and Spectera. You can submit the claim form directly to your insurance company. Download form

When you're ready to buy, click on the Live Chat link, or call 800-403-7440 to discuss options for using your out-of-network benefits.

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No worries, we have free returns!*

*Custom products cannot be returned.

Most of our stores will be closed on the following date:
Christmas 12/25
Keep this detail in mind when making your order with pickup in Store or Same day delivery service.

If you would like to know if a product is in stock, it’s very easy. You can select the category you are interested in on the top menu of the website and browse through the products available. Alternatively, you can search for any specific item by clicking in the “search” box where you can insert the name or code of the product you are looking for.

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it. Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen. We apologize in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date of availability for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.

Please consider that you are trying to place an order in one of the busiest times of the year. Therefore, our system could take extra time and technical issues might occur. If you encounter any issues during checkout, we recommend you try again in another moment, clear the cache and cookies and use a different browser or payment method. If the above does not work, we suggest that you contact us immediately via Customer Care.

Some promo codes may not work in combination with other promotions or discounts available on our website.

Whilst we try to ensure that all the prices on the site are accurate, errors may occur. If, before shipping, we discover an error in the price of the goods you have ordered we will cancel your order and inform you as soon as possible.

We recommend you to check our Shipping Policy: https://www.oakley.com/support/shipping-returns

In case you are not totally satisfied with your order, you can benefit from an extended return period. We will be happy to offer you a refund of the value paid on any standard item that is returned to us in a resalable condition.
*Please note that as we do not offer exchanges if you purchased a discounted product that you would like to return, the same discount might not apply to new purchases (different sizes, colours, …).

You can log in to your Oakley.com account to check the status of your order. Alternatively, you can simply insert your order number and e-mail address on the following link: https://www.oakley.com/support/order-status. Once the parcel leaves the warehouse you should receive an email with the courier tracking details. We recommend tracking the parcel on the courier website and contacting them directly in case you notice that they are experiencing any issues with the delivery.

You can find our contact details on the following link: https://www.oakley.com/contact

You can now easily schedule an appointment in store to have a personal consultation for any of our standard, Custom or prescription products. This is one of the safest and most convenient ways to visit our official stores. You can do this by clicking on the following link: https://www.oakley.com/booking-service?storeNumber=9143.

 

FREQUENTLY ASKED QUESTIONS

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CAN I USE A GIFT CARD OR E-GIFT CARD TO MAKE A PURCHASE ONLINE?

Only one gift card can be redeemed per order. Use your gift card or an e-gift card online or at any one of our nearly 200 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay but not with installments payment methods. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

WHAT IS THE DIFFERENCE BETWEEN A GIFT CARD AND AN E-GIFT CARD?

A gift card is a physical card that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number, just like a physical card). Both physical gift card and e-gift card can be used online or in any Oakley stores (excluding Oakley® O'Hare International Airport or at any independent Oakley retail locations operated under license).

CAN I MAKE MULTIPLE PURCHASES WITH MY GIFT CARD?

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

HOW DO I PURCHASE A GIFT CARD OR E-GIFT CARD?

You can buy a gift card right here at oakley.com, just follow this link or any Oakley store using a valid form of payment.

DO GIFT CARDS EXPIRE?

Oakley gift cards have no expiration date and no associated dormancy fees.

CAN I RETURN A GIFT CARD OR E-GIFT CARD?

Unfortunately a Oakley gift card cannot be returned. There's no expiration date, however.

HOW DO I CHECK MY GIFT CARD OR E-GIFT CARD BALANCE?

You can check your gift card balance online by clicking here or by calling Oakley® at 888-311-6024.

WHAT IF I LOSE MY GIFT CARD?

Oakley has no obligation to replace lost, stolen or damaged cards.

HOW DO I ADD MONEY TO A CURRENT OAKLEY GIFT CARD?

You can add additional funds to an Oakley Gift Card at any of our stores. To find your nearest store use our Store Locator here.

DO I NEED TO SPEND THE EXACT AMOUNT ON MY GIFT CARD?

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid form of payment.

CAN I USE AN E-GIFT CARD IN A STORE?

Of course. Both regular gift cards and e-gift cards can be used online and in all Oakley stores (excluding Oakley® O'Hare International Airport or at any independent Oakley retail locations operated under license).

wHAT EXACTLY DOES THE RECIPIENT RECEIVE WHEN I SEND AN E-GIFT CARD?

When you have chosen the amount of the e-gift card that you want to send and checked out online, an email is sent to the recipient informing them of your gift. The email informs the recipient on who the e-gift card is from as well as the gift card amount, the 16-digit gift card number and the 8-digit PIN (so that it can be used either online or in-store). You will also receive an email with all these details (except the gift card number and PIN).

IS IT POSSIBLE TO REDEEM A GIFT CARD FOR CASH?

Under certain State laws, you may be entitled to obtain cash for the balance remaining on your gift card, if your balance is below a certain threshold. If you are a resident of the following States and your gift card balance matches the respective State balance listed, you may redeem it at one of our stores:
• California – balances of $9.99 or less;
• Colorado – balances of $5 or less;
• Connecticut – balances of $2.99 or less;
• Maine – balances of $5 or less;
• Massachusetts – balances of $5 or less;
• Montana – balances of $4.99 or less;
• New Jersey – balances of $4.99 or less;
• Oregon – balances of $4.99 or less;
• Rhode Island – balances of $0.99 or less;
• Texas – balances of $2.49 or less;
• Vermont – balances of $0.99 or less;
• Washington – balances of $4.99 or less.

Can I get polarized lenses in my non-polar glasses?

Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.

Can I purchase additional lenses for my eyewear?

Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.

Can I purchase a single replacement lens?

Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.

Can I purchase a frame separately from my lenses?

The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.

What are my options if my frame breaks?

If your frame is still within its Two-Year warranty period, you have a valid itemised receipt (or you have already registered your purchase directly with us) and the product is deemed defective by a Customer Care Agent, we can offer to replace your frame. Outside of warranty we reserve the right to charge a fee for this service. Please follow the guide shown here.

How should I clean my Oakley lenses?

It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.

How can I tell if my Oakley's are real or not?

Determining if they are real or counterfeit can be difficult, so simply email Customer Care with a few decent images of your product along with the details of where it was purchased and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.

How can I place a prescription order with Oakley or file a warranty claim for my prescription Oakleys?

All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.

How does Oakley test for Optical and Impact performance?

Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: https://www.oakley.com/en-us/technology.

Are my Oakley glasses ANSI Z87.1 conforming and OSHA approved?

Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.

What Oakley models meet the entire ANSI Z87.1 standard and are approved for use in industrial applications?

Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.

How can I receive a catalog?

Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.

 

OAKLEY PRESCRITION FREQUENTLY ASKED QUESTIONS

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CAN I BUY A PRESCRIPTION PRODUCT ONLINE AND COLLECT IT IN STORE?

Yes. You can collect prescription products at an Oakley Store and enjoy:

1 - Full-Service Pickup: Book an Appointment with one of our licensed opticians before going to the store so they can support you with your eyewear.

2 - Pickup Only: Collect your prescription products without optician support. No appointment is needed for this service.

Please note that the pickup only service does not include any service other than collection. You will need to contact Customer Service in case of any issues with your frames and/or lenses. Associates in these stores are unable to troubleshoot, adjust, or replace any frame/lens components.

Check store type & availability for prescription pick up here.

How does Book an Eye Exam service work?

With "Book an eye exam" service, you can book an eye exam at one of our partner stores thanks to the Essilor Luxottica network of doctors. After you enter your preferred location and time slot when booking your exam, you can choose from several doctors, mainly located in one of our partner LensCrafters or Target Optical stores.

How can I schedule an eye exam*?

You can schedule an eye exam online by clicking on Schedule Eye Exam, entering your location, then selecting the doctor location and partner you prefer.

Input your contact information, choose your desired date, and click "Book Exam" to confirm your appointment. You'll receive a confirmation email from the optometrist* of your choice.

If you want to reschedule the appointment, click the "reschedule" button on the confirmation email. To cancel or if you have any questions about your eye exam, please contact a customer care representative at 1-855-589-8891 for LensCrafters or 1-877-848-8476 for Target Optical.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters or Target Optical. Doctors in some states are employed by LensCrafters or Target Optical. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. In California, Target Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Target Optical.

CAN I USE MY VISION INSURANCE?

Yes, we accept most vision insurance plans. Call us at 800 403 7449 to learn more about using your benefits online through a customer service representative (Mon-Fri 8:30AM - 5:30PM ET). We also accept most FSA/HSA cards; you can use your card at checkout. We recommend checking with your health plan to confirm eligibility.

 

OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS

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How long will it take for my Oakley Custom product to arrive?

It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to assemble your custom order to your chosen specification and then it is passed to our international shipping team to get it on route to you.

Can I expedite the arrival of my custom product?

 

We are sorry but our custom program only offers the standard shipping option which is 5 business days after completion of the assembly process.

If I order an Oakley Custom and non-custom product at the same time, will you wait to ship my non-custom item together with my custom item?

No, we will ship your non-custom item as soon as it is available.

Can I change or cancel my Oakley Custom order once it has been placed?

No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.

Can I return my Oakley Custom product if I do not like how it looks once it arrives?

No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.

Will my Oakley Custom sunglasses look exactly as they did on my computer screen?

We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.

Why can’t I etch anything I want on my lenses?

There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team via supporteu@oakley.com.

Can I submit my own logo for lens etching?

We are able to etch team or business logos onto our lenses. There may be set-up fees associated as well as minimum order quantities. In the first instance please email your logo along with the Custom product you are interested in to supporteu@oakley.com and we’ll come back to you.

Will you be adding new styles to the Oakley Custom program in the future?

Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.

Will you be adding new options to existing styles within the Oakley Custom program?

Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.

 

OAKLEY PROTECTION PLAN

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What is the term of the Oakley Protection Program?

Our OPP is a 12-month program that begins when you purchase your eyewear.

Does the Oakley Protection Plan cover the repair of my sunglasses?

No, the OPP replaces sunglasses. Only eyeglasses are eligible for repair, and if they are beyond repair, they will be replaced.

How often can I have my eyewear repaired or replaced under the Oakley Protection Plan?

It depends on which OPP you purchase. Oakley's Single Replacement OPP will replace your sunglasses once, and this replacement will end the OPP. Our Unlimited OPP will replace your sunglasses or eyeglasses, or repair your eyeglasses, as often as necessary during the 12-month term.

Are there any fees when filing a claim with the Oakley Protection Plan?

Yes, having a copay keeps your initial protection investment as low as possible. You only need to pay the copay when using the OPP. The Single Replacement OPP requires a $40 copay. The Unlimited OPP requires a $60 copay to replace sunglasses or eyeglasses. To repair eyeglasses, there is a $30 copay for a lens service and a $30 copay for a frame service.

Does the Oakley Protection Program cover loss or theft?

No, the OPP is not insurance, it is a service plan, and does not cover loss or theft.

What kind of things does the Oakley Protection Plan cover?

The OPP covers cracked and scratched lenses, cracked frames, broken hinges, normal wear and tear, and defects in materials and workmanship.

When can I buy the Oakley Protection Plan?

The OPP can only be purchased at the same time you purchase your eyewear. The OPP cannot be added onto eyewear at a later date.

Is the Oakley Protection Plan renewable?

Not at this time.

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Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



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