icon/bag/header

No worries, we have free returns!*

*Custom products cannot be returned.

Has been added to bag

Go to Bag Continue Shopping

About the Oakley Product Warranty

Oakley Customer Service - Product Warranties

To request repairs of a purchased product within the warranty period, please contact our Customer Service department by email.

For eyeglasses or prescription sunglasses, please inquire directly to the store where they were purchased.

Oakley Customer Service - Warranty Policy

Eyewear Product Warranty Policy

Items covered by the warranty

All Oakley eyewear products are warranted against manufacturing defects. Warranty coverage is limited to items purchased at an authorized Oakley dealer with proof of purchase (receipt) Oakley will exchange products it determines to be covered by warranty free of charge. Lenses are not covered by warranty, so please check them carefully at the time of purchase to be sure there are no scratches or other defects. Transportation costs, accessories and other costs other than product cost are not covered by warranty.

Warranty Period

The warranty period is 2 years from the date of purchase. The warranty period will not be extended in the event of a defect that is covered by the warranty during the warranty period.

Warranty Claim Method

If your product has a malfunction or defect, please bring the product, this warranty card and the receipt from the time of purchase to the store where the product was purchased. The store where the product was purchased will forward it to Oakley for confirmation. If we determine that the product has a manufacturing defect, we will replace the defective part free of charge. In such case, the original part will not be returned. Please be aware that in the unlikely event that a product is sold out, we will exchange the product for a similar one free of charge.

Items not covered by warranty

  • Scratches or breakage of the lenses or frames
  • Defects caused by accident (collision, pressure, etc.), inappropriate treatment of the frames, modification or repairs, etc. by other than Oakley, Inc.
  • Consumable parts such as nose pads, ear socks or screws
  • If you do not have this warranty card or the receipt from the time of purchase
  • Items purchased more than 1 year ago
  • Damage from natural disasters such as fire, earthquake and floods

Helmet Crash Replacement Policy

Within a period of 3 years after the original date of purchase, Oakley will replace crash-damaged helmets at a discount of 50% off manufacturer’s suggested retail price (MSRP) of the same or comparable helmet provided as a replacement. Helmet replacements are limited to 1 unit per original purchase. This policy is only applicable to original owners of the product. The consumer must provide the helmet, proof of purchase, and details of the incident that caused the damage. The 3-year period will be measured from the date of customer mailing. To make a claim, do not return your Oakley product to the store. Stores are not authorized to provide this service under this warranty. Please contact Oakley Customer Care. Oakley reserves the right to reject any claims under the replacement service. If for any reason the request is refused, we will provide you with an explanation for that decision and will return your original helmet to you for the cost of the courier service, should you wish for it to be returned. This helmet crash replacement policy is in addition to any other consumer rights under applicable law and Oakley’s warranty policies.

You're shopping on the Oakley Pro Site
Order limit remaining:
Your cart total exceeds the amount allowed per transaction. Please remove some items to complete your purchase.

GET READY TO SHOP!

Welcome to the Oakley Pro Site


Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com.


Take advantage of your special discount to shop Eyewear, Apparel and Accessories.


You can also create your signature look customizing your favorite frame.


See all terms and conditions here.



Don't show this message again.

PREPARE TO SHOP

Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



Don't show this message again.