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SHIPPING INFORMATION

RATES & POLICIES


Oakley.com offers Free Shipping on all orders within your country. Orders are usually delivered in 3 business days and up to 7 business days for customized items. Please note we do not ship to Guernsey or Jersey.

All shipments are fully insured against loss, theft or damage.

We do not ship orders made on this website to addresses outside your country; however, we operate in many Countries through local versions of the online store. To check whether shipment to a foreign Country is available, select the Country of destination from the link provided on the website.

From Oakley.com websites we do not ship to the territories of Andorra, Aruba, Fær Øer Islands, Gibraltar and Lichtenstein, although they belong to European customs and administrative areas. Shipments to the Principality of Monaco are offered through the French website.

Shipments to P.O. mailboxes are not possible. Orders to these addresses will be automatically cancelled.

GREEN SHIPPING

Green shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 7 business days.

Green shipping option consists of either:

1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.

2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

*Some exclusions may apply.

ORDERS of CUstomized items

Oakley.com offers Free Shipping on customized items orders.

Customized frames are tailor-made to your specifications in the Italy and therefore entail a longer processing time.

Usually customized items orders are delivered within 7 business days.

DELIVERY TRACKING

We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.

You can track the delivery status of your order at any time through your My Account page on Oakley.com.

DELIVERY

Remember to check the condition of your ordered goods when delivered. You can always refuse it or partially reject the delivery if you have any concerns.

SHIPPING SURCHARGES

We work hard to keep our shipping charges as low as possible

Certain large or bulky items such as, but not restricted to, Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by third party carriers. Therefore a surcharge will be charged depending on the item’s size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.

SHIPPING TO NORWAY OR SWITZERLAND

Orders from Norway and Switzerland will be sent duties and tax paid, the price you see during the final stages of checkout will be the total price you pay.

Please aknowledge Orders shipped to Norway and Switzerland take usually up to 4 days.

MOUNTAINOUS OR REMOTE REGIONS

Please be aware that our shipping timelines are based on our carrier’s database of destinations, if you live in a mountainous or remote area where shipments usually take longer with other carriers/suppliers then ours will be no different. Oakley cannot be held liable for delayed deliveries to these destinations.

MILITARY SHIPMENTS

We unfortunately cannot ship to any Military shipping addresses (APO/FPO/BFPO/etc).

RETURN POLICY, right of WITHDRAWAL and FAULTY GOODS

Your satisfaction is guaranteed

The following does not affect your statutory rights as a consumer.

WITHDRAWAL RIGHT

When shopping at oakley.com you can always change your mind.

You can decide to withdraw from the contract and to return any product purchased on oakley.com for any reason within 60 days from the receipt of the shipment. Please note that customized items may not be returned in case you change your mind!

You will have to pay the shipment costs for returning the product: however, after reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for the full amount of your order. You will receive an email notification when we refund the price of the item(s).

If for any reason, you are not satisfied with an Oakley product you bought in the last 60 days from oakley.com, please send us an email at the following email address supportuk@oakley.com. Our customer care team will initiate a Return authorization on your behalf.

Once we receive your product, we will provide you with full credit within 14 days.

Proof of purchase is needed for a return.

Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.

Personally customized product was created especially for you, so we cannot take returns on these items.

Any direct costs that we have to incur in relation to the return and repair of the item(s) for which you exercised your withdrawal rights (if applicable) will be your responsibility. If this happens, we will notify you of these as soon as possible.

FAULTY GOODS AND REPLACEMENTS

If you have chosen to replace a faulty product in accordance with our Terms of Sale, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. This applies also to customized items.

LIMITATIONS

We only accept returns on items purchased from oakley.com. Items purchased from Authorized Oakley retailers must be returned to the place of purchase.

All refunds will occur using the original payment method.

RETURN PROCESS FOR WEB ORDERS:

Follow these simple steps:

  1. Obtain a Return Authorization number (RA#) by emailing supportuk@oakley.com with your details (order number, items you wish to return, etc) and we’ll reply with the RA number.
  2. Securely package item(s): Outside the package write clearly: The RA number: “RETURNS DEPARTMENT- RA #_______“ Maintain the original packaging (including documentation, manuals, warranty information, registration card, etc) Where ever possible please include the packing list in the box For your security and piece of mind we highly recommend you use a traceable and insurable shipping method. Oakley cannot be held responsible for lost or damage packages.
  3. Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 14 business days of receipt.


Only after completing the steps above, mail the parcel to your nearest drop off point:

DISCLAIMERS:

Switzerland & Norway returns
As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in Italy. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.
Customized Products
Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected.
Return Authorization (RA) Number Required
All products being returned must have a Return Authorization number in order process a refund. Goods returned without an authorized number may be delayed and/or returned to sender. Product must be returned within 60 days of issuance of Return Authorization number. Original freight charges are not refundable.
Restocking Fee
The following ‘per unit’ restocking fees are applied for unauthorized returns or returns outside of the conditions mentioned above; EURO=€5, UK=£5, CHF=SFr 7.50, NOK=45 kr, SEK=50 kr and DKK=40 kr.
Missing Item or Damaged Product Fee
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Note:
Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.

OAKLEY GIFT CARDS

Oakley Gift Cards can only be redeemed on Oakley.com and not in any other authorised retailer. Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded. The funds available can be verified on the website by clicking on: https://www.oakley.com/en-gb/support/check-giftcard. If purchase exceeds available card balance, you must make up the difference with another payment method.

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Welcome to the Oakley Pro Site


Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com.


Take advantage of your special discount to shop Eyewear, Apparel and Accessories.


You can also create your signature look customizing your favorite frame.


See all terms and conditions here.



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PREPARE TO SHOP

Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



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