WARRANTY POLICY
Oakley offers a two-year warranty for standard eyewear and one year for AI Glasses (or a longer period where required by applicable law) covering its products against breakages caused by material or manufacturing defects, starting from the date of delivery.
To benefit from this warranty:
- You must report any defect within two months of discovering it.
- You must provide proof of purchase showing the purchase date and retailer.
- The product must have been purchased from an authorized Luxottica dealer.
This warranty is limited and does not cover damages resulting from:
- Accidents (including, but not limited to, impact or crushing)
- Improper use or storage
- Unauthorized repairs or modifications
- Abuse or neglect
- Normal wear and tear (e.g. scratches)
Your statutory consumer rights remain unaffected by this policy.
For Oakley Meta Glasses:
Oakley Meta Glasses warranty terms can be verified here.
1. This Warranty applies only in countries where the Product is officially marketed and supported, meaning countries where the Product is certified and Luxottica is authorized to distribute it.
2. To make a warranty claim, you must return the Product to the authorized dealer from which it was purchased, together with valid proof of purchase.
3. If a warranty-covered defect is confirmed, we may repair, replace, or refund the Product at our discretion, in accordance with applicable law.
Liability
Nothing in this Warranty Policy limits or excludes Luxottica’s liability if it cannot be excluded or limited under applicable law.
WHAT IS COVERED
The warranty applies to manufacturing and material defects that become apparent during normal use of Oakley products. Examples of valid warranty claims include:
- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials
Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.
In addition, following specific warranty coverage for goggles, watches, apparel, bags, technical outerwear, footwear and helmets.
- Goggles (e.g., Airwave™): Warranty excludes software and non-Oakley branded items.
- Apparel and Bags: Covered for defects in material/workmanship. Not covered for improper fit, normal wear, or airline damage (for luggage).
- Technical Outerwear: Warranty excludes rips, tears, burns, shrinking, or natural material breakdown.
- Footwear: Includes a Two-Year Waterproof Warranty for eligible models. Excludes damage from excessive wear, poor maintenance, or misuse (e.g., toe drag).
- Helmet Crash Replacement Policy: Within 3 years of purchase, Oakley offers a one-time 50% discount on a replacement helmet if damaged in a crash. Only the original owner is eligible, with proof of purchase and incident details required. Claims must go through Oakley Customer Care, not stores. Oakley may reject claims and return the helmet at the customer’s expense.
HOW TO SUBMIT A WARRANTY REQUEST
For assistance with your Oakley product purchased in store, we kindly suggest contacting the store directly.
If you are unable to do so, or if the product was purchased from Oakley.com, our support team will be happy to assist you directly.
Please note: Each request is carefully evaluated by our team of experts, which will provide feedback on warranty coverage. For more details about what is covered, please view the dedicated section on this page.
Sunglasses, Frames, Goggles,Oakley Custom or AI Glasses
Following a few simple steps, you can submit a Service Request in our Aftersales Portal here. You will need to upload the following documents:
- Proof of purchase
- Clear pictures of the product and the defect to help us evaluate your request
Our dedicated specialists will evaluate your request and provide assistance.
Prescription Lenses
If you're experiencing issues with prescription lenses purchased from an authorized Oakley retailer, please contact the retailer directly for support.
Alternatively, if purchased online, you contact us via chat providing the following information:
- Order number or email used to place the order
- Clear pictures of the product
- Pictures of the defect on the prescription lenses
Our dedicated specialists will evaluate your request and provide assistance.
Accessories, Apparel, Footwear & Other Oakley products
If you're experiencing issues with any of the above purchased from an authorized Oakley retailer, please contact the retailer directly for support.
Alternatively, if purchased online, you contact us via email providing the following information:
- Order number or email used to place the order
- Clear pictures of the product
- Pictures of the defect on the prescription lenses
Our dedicated specialists will evaluate your request and provide assistance.
HOW TO PURCHASE REPLACEMENT PARTS
MODEL CODE
(from 4 to 5 digits, no space)
The Model Code can be found right after the acronym : OO, OX, OY or OJ.
It’s composed by 4 or 5 digits, no space.
Usually the Model Code is separated from the Colour Code by a dash.