Luxottica Privacy Policy
For more information on Interest-based Advertising and your choices regarding it, click here.
This Privacy Policy (“Policy”) is effective as of January 1, 2020.
This Policy describes how Luxottica Canada Inc., including all direct and indirect subsidiaries
(collectively “Luxottica,” “we,” “our,” or “us”), collect, use, and disclose information through our
websites located at www.luxottica.com,
www.oakley.com, www.sunglasshut.com, www.lenscrafters.com, www.targetoptical.com,
www.pearlevision.com, www.searsoptical.com,
www.oliverpeoples.com,
www.persol.com/canada,
www.vogue-eyewear.com/ca/,
www.rayban.com, and any other websites that link to this
Policy (collectively “Sites”) and certain other services as described below. Other Luxottica websites,
products, and services may have their own privacy policies. This Policy applies to our Canadian Sites and
services that link to this Policy.
HOW WE COLLECT THE INFORMATION
THE INFORMATION WE COLLECT
HOW DO WE USE THIS INFORMATION
SHARING INFORMATION WITH THIRD PARTIES
THIRD-PARTY LINKS & PLUG-INS
CHILDREN’S PRIVACY
YOUR CHOICES
WITHDRAWING YOUR CONSENT
DO NOT TRACK SIGNAL
DIGITAL ADVERTISING & ANALYTICS
INTEREST-BASED ADVERTISING AND CHOICE
TRACKING ACROSS TIME AND TECHNOLOGIES DISCLOSURE
SECURITY
UPDATES TO POLICY
DISPUTE RESOLUTION
CONSUMERS WITH DISABILITIES
CONTACT
HOW WE COLLECT THE INFORMATION
When using our Sites or our services, you may provide us with your personal information through a variety of
methods, including the following: (1) via signups on our Sites, such as through the creation of an account;
(2) from an online, email, retail, fax, or telephone purchase; (3) when you enter a sweepstakes, giveaway,
contest, or other promotion, or complete a survey; (4) when you provide information at our stores; (5) upon
contacting us, such as through customer service communications, including our online chat features; (6) upon
signing up at an event; (7) upon registering a Luxottica product; (8) when you submit a business reply,
product, or warranty card; (9) when you post material to the Sites, such as through product reviews; or (10)
when you interact with us for any other purpose. Information that you provide through the Sites can be
combined with the information that we collect from you in any other way
We may also collect certain
information automatically when you use the Sites, as described below.
We may receive information about
you from third parties and combine it with information you have provided to us.
THE INFORMATION WE COLLECT
When you interact with us, we may collect information that you choose to provide, such as your name, address,
email address, phone number, payment information, demographic information (such as your income level and
gender), date of birth, information regarding your membership with other organizations (e.g., to provide
discounts), photos and recordings, and any other information you choose to provide. If you contact our
customer service department, you may need to provide us with additional information so that we can respond
to your questions or concerns as completely and thoroughly as possible. If you create an account with us, we
collect your username and password. If you are providing delivery information or other information which is
not your own, then you must have that person’s permission to give us their information and for us to use and
share it for the purposes specified.
When you make a purchase, we will collect your payment card, gift card, or other payment information.
Luxottica takes reasonable steps to protect the security of payment card information such as by using
tokenization, a storage technique which replaces payment card data with randomized identifiers.
If you apply for a job through one of our Sites, we will collect any information you provide in your
application, including, but not limited to, educational background, employment history, and references.
Some of the affiliates and brands covered by this Policy may collect personal health information subject to
provincial health information protection laws. If that is the case, we will issue a separate notice
concerning your personal health information. Please visit that notice for information on our privacy
practices, our legal duties, and your rights concerning your personal health information.
We (or third parties operating on the Sites) also may automatically collect technical information when you
use our Sites (for example, browser version, IP address, Internet service provider, referring/exit pages,
operating system, date/time stamp, clickstream data and reference site domain name, and customer traffic
patterns and website usage). We may use cookies or similar technology to collect this information. See the
“Digital Advertising & Analytics”
section of this Policy to learn more about the use of this information and the choices available to you.
HOW DO WE USE THIS INFORMATION
We may use the information we collect for any lawful purpose, including the following:
1) To process and fulfill your order, including sending you emails to confirm your order status and
shipment, and to provide other related communications.
2) To administer a contest, promotion, survey, or other site feature, and to provide you with the relevant
products or services (for instance to deliver a prize you may have won in a contest).
3) To send you information/materials via email or mail about products, offers, and news we think could
interest you. This information may relate to products, services, offers, and news of Luxottica products or
other products and services. Please see “YOUR CHOICES” below for more
information.
4) To operate and improve the Sites, including to analyze visits to the Sites and learn about our visitors
so we can operate the Sites and improve our products and services and deliver the best user experience.
5) To communicate with you, including responding to your inquiries.
6) To comply with the law and to maintain the security of our Sites.
7) As otherwise disclosed at the time of collection or use.
When you make a purchase, you can choose to save your information to obtain a faster checkout for purchases
and/or you can choose to receive emails, which provide you with information regarding our other products and
services.
THIRD-PARTY LINKS & PLUG-INS
The Sites may provide links to third-party websites or apps, including our social media pages. We do not
control the privacy practices of those websites or apps, and they are not covered by this Policy. You should
review the privacy policies of other websites or apps that you use to learn about their data practices.
The Sites may also include integrated social media tools or “plug-ins,” such as social networking tools
offered by third parties. If you use these tools to share information or you otherwise interact with social
media features on the Sites, those social media companies may collect information about you and may use and
share such information in accordance with their own policies, including by sharing such information with us
or the general public. Your interactions with third-party social media companies and the use of their
features are governed by the privacy policies of the companies that provide those features. We encourage you
to read the privacy policies for any social media accounts you create and use.
CHILDREN’S PRIVACY
We understand the importance of protecting children’s privacy, especially in an online environment. Our Sites are not intentionally designed for or directed at children less than 13 years of age. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.
YOUR CHOICES
Subject to exceptions set out in privacy legislation, you may request to view, update, or correct your
personal information by clicking HERE or by contacting our privacy office
at the information provided in the
“Contact” section below. In order to protect your privacy, we will take steps to verify your identity before
granting you access to the information or enabling you to make corrections. Please keep in mind that certain
information may be subject to exceptions if, for example, the information is protected by solicitor-client
privilege, part of a formal dispute resolution process, about another individual that would reveal their
personal information or confidential commercial information, or would be prohibitively expensive to provide.
To opt out of our email marketing or to unsubscribe from our email newsletters, you can contact our customer
service department using the information in the "Contact" section below, or you can use the link provided at
the bottom of each marketing message or newsletter. You may also send an email to the Privacy Office at privacyoffice@luxotticaretail.com. If you choose to opt out, you will continue to
receive all email communications related to our transaction(s) and relationship with you.
If you would like to update your mailing information or want your name and address removed from our direct
mailing list, you can contact our customer service department using the information in the “CONTACT” section
below.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacyoffice@luxotticaretail.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
DO NOT TRACK SIGNAL
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com, but we are not responsible for the completeness or accuracy of this third-party information.
DIGITAL ADVERTISING & ANALYTICS
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on
behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that
they are intended to be relevant to you based on information Advertising Providers collect about your use of
the Sites and other sites or apps over time, sometimes referred to as “interest-based advertising” and
“online behavioural advertising” (“Interest-based Advertising”), which may include sending you an ad on a
third-party service after you have left the service (i.e., “retargeting”).
We may also work with service providers that collect data about your use of the Sites and other sites or
apps over time for non-advertising purposes subject to their privacy policies. We use analytics providers
such as Google Analytics to gather and analyze aggregated anonymous user information. For more information
about Google Analytics, please visit www.google.com/policies/privacy/partners/.
You can opt out of Google’s
collection and processing of data generated by your use of the Sites by going to
https://tools.google.com/dlpage/gaoptout.
INTEREST-BASED ADVERTISING AND CHOICE
You may choose whether to receive some Interest-based Advertising by submitting opt-outs. Some of the
advertisers and service providers that perform advertising-related services for us and third parties may
participate in the Digital Advertising Alliance of Canada’s (“DAAC”) Self-Regulatory Program for Online
Behavioural Advertising. To learn more about how you can exercise certain choices regarding Interest-based
Advertising, visit https://youradchoices.ca/en/tools.
Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more
about the NAI and your opt-out options for their members, see https://www.networkadvertising.org/choices.
Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you
may continue to receive other types of ads.
Opting out only means that those selected members should no longer deliver certain Interest-based
Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from
other ad networks). It may make the ads you see less relevant to your interests. If you delete your cookies
or use a different browser or mobile device, you may need to renew your opt out choices exercised through
the DAAC tool. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies;
however, if you use these tools, our Sites may not function as intended. We are not responsible for the
effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of
their statements regarding their programs.
TRACKING ACROSS TIME AND TECHNOLOGIES DISCLOSURE
Some information about your use of the service and certain third-party services may be collected using tracking technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the service and certain third-party services.
SECURITY
We maintain reasonable and appropriate safeguards to help protect your personal information from loss and from unauthorized acquisition. We monitor activity on our Sites to prevent any unauthorized disclosure of information. In addition, we utilize a licensed system for credit card authorization and fraud detection.
UPDATES TO POLICY
We may change this Policy at any time in our discretion. If we decide to change our Policy, we will post the changes on this page. Please review this page periodically to see any updates to the information provided here. This Policy was last updated on January 1, 2020.
DISPUTE RESOLUTION
This Policy shall be governed by, and construed in accordance with, the laws of the Province of Ontario,
Canada without regard to principles of conflicts of laws.
Any dispute, claim or controversy among the parties arising out of or relating to this Policy shall be
finally settled by arbitration in Mississauga, Ontario, Canada, in the English language, in accordance with
the rules of the International Centre for Dispute Resolution Canada (ICDR Canada) then in effect and such
resolution shall be final and binding upon the parties.
THE PARTIES AGREE TO WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY CIVIL ACTION ARISING OUT OF OR RELATING TO THIS
POLICY. THE PARTIES AGREE TO ARBITRATE SOLELY ON AN INDIVIDUAL BASIS AND THAT THIS POLICY DOES NOT PERMIT
CLASS ARBITRATION OR ANY CLAIMS BROUGHT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE
ARBITRATION PROCEEDING. THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE FOREGOING WAIVER OF CLASS ACTION
LAWSUIT AND CLASS-WIDE ARBITRATION, IF CHALLENGED, ARE TO BE DETERMINED SOLELY AND EXCLUSIVELY BY THE STATE
COURTS LOCATED IN MISSISSAUGA, ONTARIO, CANADA.
The parties hereto hereby submit to the exclusive jurisdiction of the courts sitting in Mississauga,
Ontario, Canada and agree that venue is proper therein (and waive any objection to such venue) for the
purpose of compelling arbitration and enforcing any arbitration award entered pursuant hereto.
Without waiving the right to appeal such decision, should any portion of this section be stricken from this
Policy or deemed otherwise invalid or unenforceable, then this entire section (other than this sentence)
shall be stricken from this agreement and inapplicable, and any and all disputes shall proceed in the state
courts located in Mississauga, Ontario, Canada and be decided by a judge, sitting without a jury, according
to applicable court rules and procedures, and not as a class action lawsuit.
CONSUMERS WITH DISABILITIES
To request this Policy in an alternative format, please reach out to us at the Contact information provided below.
CONTACT
If you have questions or wish to contact us about this Policy, please direct inquiries to:
Privacy Office
Luxottica of America Inc.
4000 Luxottica Place
Mason, Ohio 45040
Phone: 513-765-4321
Email: privacyoffice@luxotticaretail.com
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