For more information on Interest-based Advertising and your choices regarding it, click here.
This Policy describes how Luxottica Canada Inc., including all direct and indirect subsidiaries (collectively “Luxottica,” “we,” “our,” or “us”), collect, use, and disclose information through our websites located at www.luxottica.com, www.oakley.com, www.sunglasshut.com, www.lenscrafters.com, www.targetoptical.com, www.pearlevision.com, www.searsoptical.com, www.oliverpeoples.com, www.persol.com/canada, www.vogue-eyewear.com/ca/, www.rayban.com, and any other websites that link to this Policy (collectively “Sites”) and certain other services as described below. Other Luxottica websites, products, and services may have their own privacy policies. This Policy applies to our Canadian Sites and services that link to this Policy.
When using our Sites or our services, you may provide us with your personal information through a variety of
methods, including the following: (1) via signups on our Sites, such as through the creation of an account;
(2) from an online, email, retail, fax, or telephone purchase; (3) when you enter a sweepstakes, giveaway,
contest, or other promotion, or complete a survey; (4) when you provide information at our stores; (5) upon
contacting us, such as through customer service communications, including our online chat features; (6) upon
signing up at an event; (7) upon registering a Luxottica product; (8) when you submit a business reply,
product, or warranty card; (9) when you post material to the Sites, such as through product reviews; or (10)
when you interact with us for any other purpose. Information that you provide through the Sites can be
combined with the information that we collect from you in any other way
We may also collect certain information automatically when you use the Sites, as described below.
We may receive information about you from third parties and combine it with information you have provided to us.
When you interact with us, we may collect information that you choose to provide, such as your name, address,
email address, phone number, payment information, demographic information (such as your income level and
gender), date of birth, information regarding your membership with other organizations (e.g., to provide
discounts), photos and recordings, and any other information you choose to provide. If you contact our
customer service department, you may need to provide us with additional information so that we can respond
to your questions or concerns as completely and thoroughly as possible. If you create an account with us, we
collect your username and password. If you are providing delivery information or other information which is
not your own, then you must have that person’s permission to give us their information and for us to use and
share it for the purposes specified.
When you make a purchase, we will collect your payment card, gift card, or other payment information. Luxottica takes reasonable steps to protect the security of payment card information such as by using tokenization, a storage technique which replaces payment card data with randomized identifiers.
If you apply for a job through one of our Sites, we will collect any information you provide in your application, including, but not limited to, educational background, employment history, and references.
Some of the affiliates and brands covered by this Policy may collect personal health information subject to provincial health information protection laws. If that is the case, we will issue a separate notice concerning your personal health information. Please visit that notice for information on our privacy practices, our legal duties, and your rights concerning your personal health information.
We may use the information we collect for any lawful purpose, including the following:
1) To process and fulfill your order, including sending you emails to confirm your order status and shipment, and to provide other related communications.
2) To administer a contest, promotion, survey, or other site feature, and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
3) To send you information/materials via email or mail about products, offers, and news we think could interest you. This information may relate to products, services, offers, and news of Luxottica products or other products and services. Please see “YOUR CHOICES” below for more information.
4) To operate and improve the Sites, including to analyze visits to the Sites and learn about our visitors so we can operate the Sites and improve our products and services and deliver the best user experience.
5) To communicate with you, including responding to your inquiries.
6) To comply with the law and to maintain the security of our Sites.
7) As otherwise disclosed at the time of collection or use.
When you make a purchase, you can choose to save your information to obtain a faster checkout for purchases and/or you can choose to receive emails, which provide you with information regarding our other products and services.
We understand the importance of protecting children’s privacy, especially in an online environment. Our Sites are not intentionally designed for or directed at children less than 13 years of age. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.
Subject to exceptions set out in privacy legislation, you may request to view, update, or correct your
personal information by clicking HERE or by contacting our privacy office
at the information provided in the
“Contact” section below. In order to protect your privacy, we will take steps to verify your identity before
granting you access to the information or enabling you to make corrections. Please keep in mind that certain
information may be subject to exceptions if, for example, the information is protected by solicitor-client
privilege, part of a formal dispute resolution process, about another individual that would reveal their
personal information or confidential commercial information, or would be prohibitively expensive to provide.
To opt out of our email marketing or to unsubscribe from our email newsletters, you can contact our customer
service department using the information in the "Contact" section below, or you can use the link provided at
the bottom of each marketing message or newsletter. You may also send an email to the Privacy Office at firstname.lastname@example.org. If you choose to opt out, you will continue to
receive all email communications related to our transaction(s) and relationship with you.
If you would like to update your mailing information or want your name and address removed from our direct mailing list, you can contact our customer service department using the information in the “CONTACT” section below.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at email@example.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com, but we are not responsible for the completeness or accuracy of this third-party information.
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on
behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that
they are intended to be relevant to you based on information Advertising Providers collect about your use of
the Sites and other sites or apps over time, sometimes referred to as “interest-based advertising” and
“online behavioural advertising” (“Interest-based Advertising”), which may include sending you an ad on a
third-party service after you have left the service (i.e., “retargeting”).
We may also work with service providers that collect data about your use of the Sites and other sites or apps over time for non-advertising purposes subject to their privacy policies. We use analytics providers such as Google Analytics to gather and analyze aggregated anonymous user information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Sites by going to https://tools.google.com/dlpage/gaoptout.
You may choose whether to receive some Interest-based Advertising by submitting opt-outs. Some of the
advertisers and service providers that perform advertising-related services for us and third parties may
participate in the Digital Advertising Alliance of Canada’s (“DAAC”) Self-Regulatory Program for Online
Behavioural Advertising. To learn more about how you can exercise certain choices regarding Interest-based
Advertising, visit https://youradchoices.ca/en/tools.
Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see https://www.networkadvertising.org/choices. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads.
Some information about your use of the service and certain third-party services may be collected using tracking technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the service and certain third-party services.
We maintain reasonable and appropriate safeguards to help protect your personal information from loss and from unauthorized acquisition. We monitor activity on our Sites to prevent any unauthorized disclosure of information. In addition, we utilize a licensed system for credit card authorization and fraud detection.
We may change this Policy at any time in our discretion. If we decide to change our Policy, we will post the changes on this page. Please review this page periodically to see any updates to the information provided here. This Policy was last updated on January 1, 2020.
This Policy shall be governed by, and construed in accordance with, the laws of the Province of Ontario,
Canada without regard to principles of conflicts of laws.
Any dispute, claim or controversy among the parties arising out of or relating to this Policy shall be finally settled by arbitration in Mississauga, Ontario, Canada, in the English language, in accordance with the rules of the International Centre for Dispute Resolution Canada (ICDR Canada) then in effect and such resolution shall be final and binding upon the parties.
THE PARTIES AGREE TO WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY CIVIL ACTION ARISING OUT OF OR RELATING TO THIS POLICY. THE PARTIES AGREE TO ARBITRATE SOLELY ON AN INDIVIDUAL BASIS AND THAT THIS POLICY DOES NOT PERMIT CLASS ARBITRATION OR ANY CLAIMS BROUGHT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE FOREGOING WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION, IF CHALLENGED, ARE TO BE DETERMINED SOLELY AND EXCLUSIVELY BY THE STATE COURTS LOCATED IN MISSISSAUGA, ONTARIO, CANADA.
The parties hereto hereby submit to the exclusive jurisdiction of the courts sitting in Mississauga, Ontario, Canada and agree that venue is proper therein (and waive any objection to such venue) for the purpose of compelling arbitration and enforcing any arbitration award entered pursuant hereto.
Without waiving the right to appeal such decision, should any portion of this section be stricken from this Policy or deemed otherwise invalid or unenforceable, then this entire section (other than this sentence) shall be stricken from this agreement and inapplicable, and any and all disputes shall proceed in the state courts located in Mississauga, Ontario, Canada and be decided by a judge, sitting without a jury, according to applicable court rules and procedures, and not as a class action lawsuit.
To request this Policy in an alternative format, please reach out to us at the Contact information provided below.