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No worries, we have free returns!*

*Custom products cannot be returned.

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Shipping Rates & Policies

ESTIMATED DELIVERY TIMES

Standard Shipping Standard Eyewear and Apparel/Equipment:
5-7 business days
FREE
Oakley Custom Products:
9 business days

Warehouse Processing Time

All orders take 1 business day for warehouse processing to ensure order accuracy.


Build Time (For Custom Products Only)

The build process for custom products typically takes 2-7 business days while Oakley Engineers custom fit and build your glasses to your exact specifications. Custom bag and backpack orders may take 4-5 weeks to build.

Shipping Times

 

Standard Shipping
Please allow 5-7 business days for transit*

 

* All Canadian Internet and phone orders are shipped using FedEx, Purolator or Canpar and are sent fully insured. We no longer ship to P.O. Boxes. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

SHIPPING RATES

Please allow 5-7 business days for transit* FREE

 

CANADA SHIPPING SURCHARGES

We work hard to keep our shipping charges as low as possible. Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by FedEx, Purolator or Canpar. Therefore a surcharge will be charged depending on the item's size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by FedEx, Purolator or Canpar for transporting oversize and/or overweight items.

RETURNS AND EXCHANGES

FREE SHIPPING ON RETURNS:

We stand behind our products and believe in customer satisfaction and service. Therefore, with all domestic Web or telesales returns, we offer free return shipping. If you are not 100% satisfied with your purchase, you can return or exchange your order within 30 days from the date of purchase. See specific product exclusions and disclaimers below.

HOW TO RETURN YOUR PRODUCT:

If you purchased directly from us Staged at http://www.oakley.com/en-ca or by phone from our Customer Service team and you are within the 30-day return policy, here is how to set up a return:

 

  • Please call Oakley Canada Customer Service at 1 877-322-1065 for your Oakley Return Authorization number (ECR).
  • Oakley's Customer Care agent will send you a self-addressed label to affix to the parcel. Please deposit the parcel, duly labelled and addressed, at the nearest post office.
  • All returned items must be in their original state. Please securely package item(s) in the original packaging, including any documentation, manuals, warranty information, registration, etc. Returns that do not meet these conditions may be subject to a restocking fee.
  • The product must be returned to us within 30 calendar days of the issuance of the Return Authorization (ECR) number.
  • Please return your products to:
    ORD
    2660 Diab
    Ville St-Laurent, QC
    H4S 1E8
  • Refunds are made to the original method of payment used for your original sales order, usually within 10 business days of package receipt.

 

DISCLAIMERS:

 

Customized Products
Oakley Custom Products are not eligible for returns.
Swimwear and Undergarments
For hygienic reasons, women’s swimwear, men’s boardshorts, and men’s underwear may not be returned or exchanged.
Return Authorization (ECR) Number Required
All products being returned must have a Return Authorization (ECR) number in order to be eligible for a prompt refund. This number must be clearly marked on the outside of your package preceded by the letters “ECR”. Original freight charges are not refundable unless the order is returned in full. See chart for details.
Original Order Free Return Label
100% Returned Yes
Partially Returned Yes
30-Day Return Period
You must request a Return Authorization number for all products within 30 days of the date of original purchase. Oakley's Customer Care agent will send you a self-addressed label to affix to the parcel. Please deposit the parcel, duly labelled and addressed, at the nearest post office. Please securely box or package all items and include all original packaging, tags, product inserts, and accessories. Please do not forget to mark "ECR" and the Return Authorization number on the outside of your package.
Restocking Fee
All items are subject to inspection. A restocking fee of 15% will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals. Any product which is used, damaged, or shows signs of abuse will be refused credit and returned.
Items not Directly Purchased from Oakley
Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.

 

 
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GET READY TO SHOP!

Welcome to the Oakley Pro Site


Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com.


Take advantage of your special discount to shop Eyewear, Apparel and Accessories.


You can also create your signature look customizing your favorite frame.


See all terms and conditions here.



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PREPARE TO SHOP

Welcome to the Oakley Pro Site


Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Your annual purchase limit is $5,000. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.


Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final.


Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.


Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products.



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