FREQUENTLY ASKED QUESTIONS

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Can I get polarized lenses in my non-polar glasses?

Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.

Can I purchase additional lenses for my eyewear?

Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.

Can I purchase a single replacement lens?

Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.

Can I purchase a frame separately from my lenses?

The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.

What are my options if my frame breaks?

If your frame is still within the one-year warranty period, you have a valid receipt for it, and the product is deemed defective by a warranty technician, we can offer a part-for-part exchange (same color) through our warranty department.

How should I clean my Oakley lenses?

It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.

How can I tell if my Oakley's are real or not?

Determining if they are real or counterfeit can be difficult, so simply call Oakley Customer Care and send them a picture and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.

How can I place a prescription order with Oakley or file a warranty claim for my prescription Oakleys?

All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.

How does Oakley test for Optical and Impact performance?

Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: https://www.oakley.com/en-pt/technology.

Are my Oakley glasses ANSI Z87.1 conforming and OSHA approved?

Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.

What Oakley models meet the entire ANSI Z87.1 standard and are approved for use in industrial applications?

Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.

How can I receive a catalog?

Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.

 

OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS

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How long will it take for my Oakley Custom product to arrive?

It varies depending on the product you’ve ordered, but these are the average timeframes: • Sunglasses and Cases: 2-7 business days + shipping time • Goggles: 2-7 business days + shipping time • Watches: 2-7 business days + shipping time • Bags & Packs: 4-5 weeks

Can I expedite the arrival of my custom product?

Yes. Although the time it takes Oakley to build your product is not subject to change, you can adjust the arrival date by choosing a faster shipping method at checkout. Oakley is proud to offer a variety of shipping options and speeds: • Standard Shipping (USPS SmartMail/DHL): 5-14 business days • Ground Shipping: 1-8 business days • Second Day Shipping: 2 business days • Next Day Shipping: 1 business day

If I order an Oakley Custom and non-custom product at the same time, will you wait to ship my non-custom item together with my custom item?

No, we will ship your non-custom item as soon as it is available.

Can I change or cancel my Oakley Custom order once it has been placed?

No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.

Can I return my Oakley Custom product if I do not like how it looks once it arrives?

No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.

Will my Oakley Custom sunglasses look exactly as they did on my computer screen?

We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.

Why can’t I etch anything I want on my lenses?

There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team at (800) 403-7449.

Can I submit my own logo for lens etching?

Yes. To do so, please call (800) 403-7449 to work with one of our specialists to get your logo etched on your Oakley Custom product(s). There are setup fees associated with etching a custom logo, so this is better suited to larger orders.

Will you be adding new styles to the Oakley Custom program in the future?

Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.

Will you be adding new options to existing styles within the Oakley Custom program?

Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.

 

If you would like to know if a product is in stock, it’s very easy. You can select the category you are interested in on the top menu of the website and browse through the products available. Alternatively, you can search for any specific item by clicking in the “search” box where you can insert the name or code of the product you are looking for.

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it. Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen. We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date of availability for when an item will be back into stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.

Please consider that you are trying to place an order in one of the busiest times of the year. Therefore, our system could take extra time and technical issues might occur. If you encounter any issues during checkout, we recommend you to: try again in another moment, clear the cache and cookies and use a different browser or payment method. If the above does not work, we suggest that you contact us immediately and we will be happy to help you complete your order.

Promo codes may not be used together with other promotions (including Black Friday promotion).

Whilst we try to ensure that all the prices on the site are accurate, errors may occur. If, before shipping, we discover an error in the price of the goods you have ordered we will cancel your order and inform you as soon as possible.

Oakley.com offers free shipping for all items purchased on our website. Standard orders are usually delivered in 3 business days and up to 7 business days for customized items. For further details, we recommend you to check our Shipping Policy: https://www.oakley.com/support/shipping-returns

In case you are not totally satisfied with your order, you can benefit from an extended return period of a 100 days for all orders placed from the 4th of November until the 31st of December. We will be happy to offer you a refund of the value paid on any standard item that is returned to us in a resalable condition. Please remember that customised items cannot be returned due to a change of mind For further details, we recommend you to check our Return Policy: https://www.oakley.com/support/shipping-returns

*Please note that as we do not offer exchanges if you purchased a discounted product that you would like to return, the same discount might not apply to new purchases (different sizes, colours, …).

You can log in to your Oakley.com account to check the status of your order. Alternatively, you can simply insert your order number and e-mail address on the following link https://www.oakley.com/support/order-status

You can find our contact details on the following link: https://www.oakley.com/contact