If you want to know whether a product is available, it's very simple. You can select the category you're interested in from the site's top menu and browse the available products. Alternatively, you can search for a specific product by clicking on the "search" box, where you can enter the name or code of the product you're looking for.
We know how frustrating it can be when the product you want is out of stock. Unfortunately, due to the large number of orders we receive during promotional periods, there's a chance the product you want may be out of stock. For this reason, we reserve the right to cancel your order due to lack of availability. If this happens, we will contact you to inform you of possible alternatives or the cancellation of your order. We apologize in advance for any inconvenience this may cause. Unfortunately, we cannot confirm an estimated date on which the product will be back in stock. We recommend checking our website and/or subscribing to our newsletter to stay informed of any updates.
Please keep in mind that you're trying to place an order during one of the highest-demand periods of the year. As a result, our system may experience delays or technical issues. If you have trouble completing payment, we recommend trying a different payment method (e.g., PayPal), a new card, or trying again later; you could also try clearing your browser's cache and cookies, or trying from a different browser or device. If none of this works, please contact us immediately; we'll do everything we can to help you place your order.
Promotional codes cannot be combined with other promotions (including special seasonal sales) and may not apply to certain products. Please check the terms and conditions of the coupon you received.
Oakley.com offers free shipping on all domestic orders purchased through our website. Delivery time will depend on each zip code and the type of products included in your order; for standard products it will be 5 to 32 business days from receipt of the Order Confirmation. For custom lenses, the timeframe will be 16 to 33 business days from receipt of the Order Confirmation. For more details, we recommend checking our shipping policy: https://www.oakley.com/en-mx/support/shipping-returns
If you're not completely satisfied with your order, during promotional periods we offer the same return policy that we offer at any other time of year. We'll be happy to offer you a refund of the amount you paid for any standard product that you return to us in perfect condition, meaning it can be resold. Please remember that custom products cannot be returned, as they were manufactured exclusively for you, to your specifications. For more details, we recommend checking our return policy: https://www.oakley.com/en-mx/support/shipping-returns
*As we do not offer product exchanges, please note that if you wish to return a product you purchased at a discount, that same discount cannot be applied to a new purchase (e.g., of a different size, color, etc.).
You can log in to your Oakley.com account to check the status of your order. Alternatively, you can enter your order number and the email address you used to make your purchase, through the following link:https://www.oakley.com/en-mx/support/order-status. Once the package leaves our warehouse, you should receive an email with tracking details from the courier company. We recommend tracking your package on the courier company's website and contacting them directly if they report any issue with delivery.
We're eager to resolve your questions and help you make the best decision. You can find our contact details at the following link: https://www.oakley.com/en-mx/contact
Frequently Asked Questions
At this time this Oakley product is not for sale in Mexico, but there are additional Oakley lenses that can be interchanged in some frames.
If the frame is still within the one-year warranty period, you have a valid proof of purchase, and the warranty technician determines that the product is defective, you will be offered a replacement with an identical model (same color).
We only recommend using an Oakley MicroBag pouch to clean the lenses. Do not use any other solvents, chemicals, or third-party cleaning equipment, as they have not been tested on our lenses and could damage them.
Knowing whether they're genuine or fake can be difficult, so simply call Oakley customer service and send us an image, and they'll tell you immediately whether your Oakley lenses are genuine, or visit one of our stores or your authorized Oakley dealer for more information.
Oakley aims to offer the highest level of performance across all models in line with the intended use of each model. Oakley has adapted testing of optical properties and impact protection from standard methods included in industrial standards such as ANSI Z87.1, EN 166, and AS/NZS 1337. For more information about Oakley's optical performance and impact protection testing: https://www.oakley.com/en-mx/technology/eyewear.
Lenses that fully comply with the Z87.1 requirement of the American National Standards Institute (ANSI), in which the lens and frame are marked "Z87," are approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley lenses identified as an industrial model and marked with "Z87" are intended for use in industrial applications.
Oakley offers a limited number of models that meet the full ANSI Z87.1 standard. These models carry the "Z87" mark and are suitable for use in industrial applications where impact protection is required.
At the bottom right of every page on the Oakley.com website, you'll find a link to subscribe to the mailing list to start receiving our catalogs.
Frequently Asked Questions about Oakley Custom
The delivery time for custom lens orders will depend on the zip code where the order will be delivered, and in this case it will take 16 to 33 business days from receipt of the Order Confirmation (as such term is defined in the Terms of Sale).
No, we will ship your standard product as soon as it is available.
No. Our manufacturing process begins virtually as soon as your order has been placed, so it is not possible to change or cancel your order.
No. Because all Oakley Custom (customized) products are manufactured to your exact specifications, we cannot accept returns or exchanges.
We try to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings, some variations may occur.
There are two reasons why your engraving may be rejected: • Violation of property rights • Violations of standard decency limits. If you believe your engraving selection is being filtered incorrectly or by mistake, call our customer service team at (800) 2694486.
Yes! We're always evaluating new releases to see if they'll be good additions to the Oakley Custom line. Check back periodically to see our latest additions.
Yes! We're always looking to improve our product offering with additional color options. Check back periodically to see our latest offers.