You can easily find out whether a product is in stock. Simply select the desired category in the site's main menu and browse the available products. Alternatively, you can search for a specific item by clicking on the "search" field and entering the name or product code of the item you're looking for.
We know how frustrating it can be when the item you want is not in stock. Due to the high volume of orders during Cyber Week, it can unfortunately happen that the item you chose is no longer available. For this reason, we reserve the right to cancel your order if it cannot be fulfilled. In this case, you will of course automatically be informed of the cancellation by email. We apologize in advance for any inconvenience this may cause you. Unfortunately, we cannot tell you an expected date on which an item will be back in stock. We recommend checking our website for updates and/or subscribing to our newsletter.
Your order falls within one of the busiest times of the year. As a result, there may be delays in our system and/or technical issues. Should problems occur during the ordering process, we recommend trying again at a different time, clearing your cache and cookies, and using a different browser or payment method. If this doesn't work, we recommend contacting our customer service immediately.
Some promo codes may not be combinable with other promotions or discounts available on our website.
We make every effort to display all prices on the website correctly. Nevertheless, errors can occur. If, before shipping, we discover an incorrect price for the goods you ordered, we will cancel your order and inform you as soon as possible.
We recommend checking our shipping policy: https://www.oakley.com/support/shipping-returns
We're happy to offer you a refund of the amount paid for any standard item that is returned to us in resalable condition within 14 days of the delivery date.
Please note that personalized items and gift cards cannot be returned. For more details, we recommend checking our return policy: https://www.oakley.com/support/shipping-returns. Here you can also find our exchange options.
Log in to your Oakley.com account to check the status of your order. Alternatively, you can simply enter your order number and email address at the following link: https://www.oakley.com/support/order-status. Once the package leaves the warehouse, you should receive an email with the tracking information. We recommend tracking the package on the relevant courier's website and contacting them directly if you notice any delivery problems.
You can find our contact details at the following link: https://www.oakley.com/contact
FREQUENTLY ASKED QUESTIONS (FAQ)
Oakley polarized lenses are specifically designed to fit frames that previously held non-polarized lenses.
Yes. Oakley.com sells various additional lens sets and replacement lens sets.
Replacement lenses are always sold in pairs, i.e. a right and a left lens, so that the superior optics of Oakley lenses always remain consistent.
Unfortunately, the frame cannot be purchased separately. The lenses are specifically designed to be interchangeable within the original frame. If the frame has cracks or breaks or is damaged due to an apparent defect, you can send it to us. Once we have classified the damage as a defect, we will replace the frame for you free of charge under warranty, or, in cases with no warranty claim, for a small fee.
If your frame is still within the two-year warranty period, you have a valid, itemized receipt (or you have already registered your purchase directly with us), and the product is classified as defective by a customer service representative, we will offer you a replacement. If the warranty has already expired, we reserve the right to charge a fee for this service. Please follow the instructions shown here.
We recommend cleaning Oakley lenses exclusively with an Oakley Microbag or the Oakley Lens Cleaning Kit. Do not use any other cleaning agents, chemicals, or cleaning sets from other brands, as these have not been tested on our lenses and could cause damage.
Determining whether a product is genuine or counterfeit can be difficult. Simply send an email to customer service with a few photos and state where you purchased the product. They will be able to tell you immediately whether your Oakley product is genuine. Or visit one of our stores or your local authorized Oakley dealer for further information.
All orders for prescription glasses as well as warranty claims for prescription glasses must be made through an authorized Oakley prescription dealer. You can find an authorized Oakley prescription dealer near you via the dealer locator on Oakley.com.
Oakley is always committed to ensuring the best performance for each model according to its intended use. Oakley has adapted its testing of optical properties and impact resistance based on standard methods derived from industry standards such as ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on impact resistance and optical performance testing, visit https://www.oakley.com/en-de/technology.
Eyewear that meets the American National Standards Institute (ANSI) Z87.1 requirement (where the lenses as well as the frame are marked "Z87") has been approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and bearing the "Z87" mark is intended for industrial use.
Oakley offers a number of models that meet the entire ANSI Z87.1 standard. These models bear the "Z87" mark and are suitable for industrial use where impact protection is required.
At the bottom right of every page on Oakley.com, you'll find a link where you can sign up to our mailing list to have our catalogs sent to you.
OAKLEY CUSTOM – FREQUENTLY ASKED QUESTIONS (FAQ)
This depends on the product ordered, but here are the average timeframes: • Sunglasses and cases: 5 to 10 business days + delivery time • Goggles: 5 to 10 business days + delivery time
We're sorry, but our custom program only offers the standard 2–5 business day shipping option.
No, we will ship the regular product as soon as it's available.
No. Since production begins almost immediately after your order, the order can be neither changed nor canceled.
No. Since all Oakley Custom products are manufactured exactly to your specifications, we cannot accept returns or exchanges.
We try to display colors as accurately as possible, but due to differing lighting conditions and screen settings, deviations may occur.
There are two reasons why your desired engraving may be rejected: • Copyright infringement • Violation of decency limits.
We can engrave team or company logos on your lenses. Setup fees and minimum order quantities may apply. First, send your logo together with the custom product you're interested in to supportgermany@oakley.com, and we will get in touch with you.
Yes. We continuously evaluate new releases to see whether they would fit into the Oakley Custom lineup. Check our website regularly to discover our latest additions.
Yes. We are always looking to expand our lineup with additional color options. Check our website regularly to discover our latest offerings.
PREORDER
When you preorder an item on Oakley.com, you're purchasing it before it's officially launched. That means you'll be first in line for delivery once the product becomes available in our warehouse, and you'll receive your delivery before everyone else.
If a product is available for preorder, it will be marked "Preorder" on the product page.
To complete a preorder, add the product to your cart and follow the usual checkout steps*.
Once you've completed your preorder, you'll receive a confirmation email at the time of purchase, and we'll notify you as soon as it's ready for shipping.
*Some restrictions apply to your cart:
1. It is not possible to mix standard products and preorder products in the same cart.
2. You can order more than one preorder item in the same transaction, but only if it's the same model, size, and color.
3. It's not possible to add prescription lenses to your order.
You can pay with any available payment method.
Process: once the preorder is completed, the full amount will be authorized to verify the validity of the card. The full price of the product will only be charged once the product is ready for shipping.
At checkout, the estimated delivery date will be shown based on the selected shipping method.
At checkout, all available shipping methods for your address will be displayed. You can also choose in-store pickup. Same-day delivery is excluded.
Yes, it is possible to return a preordered product. To do so, go to our return policy Return Policy.
You can contact customer service to cancel your order within one hour after completing the order. Please see the contact page for more details.