Oakley - Shopping Support

Promotions

HOLIDAY SUPPORT - FAQ

Product availability → If you would like to know if a product is in stock, it’s very easy. All you need to do is go to the “New In” section and try to find the item you are looking for here. As an alternative method, you can search for any specific item by clicking in the “search” box where you can insert the name of the product or any other useful information.

Cancellation due to out of stock → We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Black Friday it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it. Rest assured that you will receive an automatic email to inform you about the cancellation if this were to happen. We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date of availability for when an item will be back into stock, please feel free to keep a close eye on our website for updates.

Impossibility to place an order → If you encounter any issues during checkout and you are unable to complete your order, please refrain from trying again as this may impact our system and will increase the risk of duplicate orders. In these particular cases, we suggest that you contact us immediately and we will be happy to help you complete your order.

Promo codes → promo codes may not be used together with other promo codes or in case of other promotions (including Black Friday promotion)

Pricing Errors → Whilst we try to ensure that all the prices on the site are accurate, errors may occur. If, before our acceptation, we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

Shipping Policy → Standard shipping policy applies https://www.oakley.com/en-us/support/shipping-returns

Black Friday Return Policy → Our standard return policy applies! In case you are not totally satisfied with your order(s), you will find the same return policy on Black Friday that you would on any other day of the year. Indeed, we will be happy to offer you a refund of the value paid on any item that is returned to us in a resalable condition, according to our general return policy.

Track my order → If you want to track your order, click here: https://www.oakley.com/en-us/support/order-status, for further information on the status of your order contact us by e-mail: orderstatus@oakley.com

Contact US → https://www.oakley.com/en-us/contact

Free Shipping & Free Returns

Receive Free Standard Shipping on all orders to all 50 U.S. States, Guam, U.S. Virgin Islands, and Puerto Rico addresses for all Staged orders. Not valid on Oakley gift Cards. Oversized and/or overweight items might be subject to surcharged imposed by third party carriers. Not transferable and not redeemable for cash or credit on previous purchases. Void where prohibited. We reserve the right to end or change this offer at any time.

Receive Free 5 Day Shipping** on all orders of $50+ to all 50 U.S. States, Guam, U.S. Virgin Islands, and Puerto Rico addresses for all Staged orders. Oversized and/or overweight items might be subject to surcharged imposed by third party carriers. We reserve the right to end or change this free shipping offer at any time. Void where prohibited. We reserve the right to end or change this offer at any time.

For APO & FPO Recipients Only: Receive Free Standard USPS APO Shipping & Returns to all APO/FPO addresses for all Staged orders on Oakley.com. Oversized and/or overweight items might be subject to surcharged imposed by third party carriers. Not transferable and not redeemable for cash or credit on previous purchases. Void where prohibited. We reserve the right to end or change this offer at any time.

**Severe weather conditions during transit may cause delays in delivery.

Satisfaction Guaranteed

RETURN POLICY: Your satisfaction is guaranteed. If you are not satisfied with your purchase, please call Customer Care for a Return Authorization (RA) number within 90 days of receipt of product (15 days for wearable electronics). Customized product or product that has been abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.

Full Return Policy >

Oakley Pro Site

Employees Promotions

Your annual purchase limit is 20 optics items and 200 AFA items. Once you have hit your annual purchase limit, your employee pricing will be deactivated until the following year. If you have any questions, please send an email to ProSite@oakley.com.

Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation.

Items purchased from the Oakley Pro Site are eligible for returns.

Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Pro Site purchases are not eligible for free shipping. Some items may not be eligible for employee pricing including, but not limited to: wearable electronics, gift cards and limited edition products.

Orders

Oakley USA currently accepts the following through the Internet and Oakley Customer Care.

  • Visa®
  • MasterCard®
  • American Express®
  • Discover®
  • Diners Club®
  • JCB®
  • Oakley Gift Card
  • PayPal

Authorizing Your Credit Card:

It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.

Oakley Apparel Size Charts

OAKLEY APPAREL SIZE CHARTS
Men's Apparel Size Chart > Men's Stretch Cap Size Chart >
Men's Cycling Apparel Size Chart > Men's Tops & Jackets Fit Descriptions >
Men's Technical Outerwear Size Chart > Women's Apparel Size Chart >
Men's Helmet Size Chart > Women's Technical Outerwear Size Chart >
Men's Footwear Size Chart > Women's Socks Size Chart >
Men's Sock Size Chart > Women's Glove Size Chart >
Men's Glove Size Chart > Women's Bottoms Fit Descriptions >
Men's Belt Size Chart >  
Men's Bottoms Fit Descriptions >  
Men's Bottoms Size Chart >  
MEN'S APPAREL SIZE CHART
  X-Small Small Medium Large X-Large XX-Large
Chest 36-37 inches 38-39 inches 40-41 inches 42-44 inches 45-47 inches 48-51 inches
91-94cm 96.5-99cm 101.5-104cm 107-112cm 114-119cm 122-129.5cm
Waist 28-29 inches 30-31inches 32-33 inches 34-35 inches 36-38 inches 39-42 inches
71-74cm 76-79cm 81-84cm 86-89cm 91.5-96.5cm 99-107cm
Hip 35-36 inches 37-38 inches 39-40 inches 41-42 inches 42-44 inches 45-46 inches
89-91.5cm 94-96.5cm 99-101.5cm 104-107cm 107-112cm 119-122cm
Sleeve Length 33 inches 33.5 inches 34 inches 34.75 inches 35.5 inches 36.25 inches
84cm 85cm 86cm 88cm 90cm 92cm
Inseam 31.5 inches 32 inches 32 inches 32.5 inches 32.5 inches 33 inches
80cm 81cm 81cm 82.5cm 82.5cm 85cm
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MEN'S CYCLING APPAREL SIZE CHART
  Small Medium Large X-Large
Front Body Length 23 inches 24 inches 24.75 inches 25.75 inches
58cm 61cm 63cm 65cm
Back Body Length 25.5 inches 26.5 inches 27.25 inches 28.25 inches
65cm 67cm 69cm 72cm
Chest (Half) 18.625 inches 19.25 inches 20.25 inches 20.5 inches
47cm 49cm 51cm 52cm
Waist (Half) 16.125 inches 16.5 inches 18 inches 18.5 inches
41cm 42cm 46cm 47cm
Sleeve Length 17 inches 17.5 inches 18.5 inches 19.25 inches
43cm 44cm 47cm 49cm
Vertical Trunk 24 inches 25.25 inches 25.25 inches 26.75 inches
61cm 64cm 65cm 68cm
Bib Width 24.5 inches 27.5 inches 28 inches 30.5 inches
62cm 70cm 71cm 77cm
Waist 25.25 inches 27.25 inches 28.25 inches 29.5 inches
64cm 69cm 72cm 75cm
Low Hip 30.5 inches 31 inches 33 inches 34.5 inches
77cm 79cm 84cm 88cm
Inseam Shorts 9 inches 9.25 inches 9.5 inches 10 inches
23cm 23cm 24cm 25cm

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MEN'S TECHNICAL OUTERWEAR SIZE CHART
  2X-Small X-Small Small Medium Large X-Large XX-Large 3X-Large
Neck 14 inches 14.5 inches 15.25 inches 16 inches 16.75 inches 17.5 inches 18.5 inches 19.5 inches
35.5cm 37cm 38.75cm 40.5cm 42.5cm 44.5cm 47cm 49.5cm
Chest 30-32 inches 33-35 inches 36-38 inches 39-41 inches 42-44 inches 45-47 inches 48-50 inches 52-54 inches
76.25- 81.25cm 83.75-89cm 91.5-96.5cm 99-104cm 106.75- 111.75cm 114.25- 119.25cm 122-127cm 132-137cm
Waist 23-25 inches 26-28 inches 29-31 inches 32-34 inches 35-37 inches 38-40 inches 41-43 inches 45-47 inches
58.5-63.5cm 66-71cm 73.75- 78.75cm 81.25- 86.25cm 89-94cm 96.5- 101.5cm 104- 109.25cm 114.25- 119.25cm
Hip 29-31 inches 32-34 inches 35-37 inches 38-40 inches 41-43 inches 44-46 inches 47-49 inches 51-53 inches
73.75- 78.75cm 81.25- 86.25cm 89-94 cm 96.5- 101.5cm 104- 109.25cm 111.75- 117cm 119.25- 122cm 129.5- 134.5cm
Sleeve Length 31.5 inches 33 inches 33.5 inches 34 inches 34.75 inches 35.5 inches 36.25 inches 37 inches
80cm 83.75cm 85cm 86.25cm 88.25cm 90cm 92cm 94cm
Inseam 31.5 inches 31.5 inches 32 inches 32 inches 32.5 inches 32.5 inches 33 inches 33in
80cm 80cm 81.25cm 81.25cm 82.5cm 82.5cm 85cm 85cm

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MEN'S HELMETS
  Small Medium Large
Helmet Size 51-55cm 55-59cm 59-63cm

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MEN'S FOOTWEAR SIZE CHART
Australia 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 15 16 17
Brazil 34 34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43 43.5 44 45 46 47 48
Europe 35 35.5 36 36.5 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 46.5 47 48 49 50 51
Japan 21 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 30.5 31 32 33 34 35
Korea 210 215 220 225 230 235 240 245 250 255 260 265 270 275 280 285 290 295 300 305 310 320 330 340 350
United Kingdom 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16
United States 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 15 16 17
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MEN'S SOCK SIZE CHART
  Medium Large X-Large
Sock Size 9-11 10-13 13-15
Shoe Size USA 7-9 8.5-12 12.5-16
Shoe Size Europe 36-42 42-46 47-50
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MEN'S GLOVE SIZE CHART
Palm Width Inches Centimeters
X-Small 5.5-6.5 inches 14-16.5cm
Small 6.5-7.5 inches 16.5-19cm
Medium 7.5-8.5 inches 19-21.5cm
Large 8.5-9.5 inches 21.5-24cm
X-Large 9.5-10.5 inches 24-27cm
XX-Large 10.5+ inches 27+cm
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MEN'S BELT SIZE CHART
  Inches Centimeters
X-Small 30 inches 75cm
Small 32 inches 80cm
Medium 34 inches 85cm
Large 36 inches 90cm
X-Large 38 inches 95cm
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MEN'S BOTTOMS FIT DESCRIPTIONS
Slim Fit Pant is straight from hip to ankle and narrow from knee to ankle – sits below waist.
Tailored fit (Golf Apparel Only) Leg width tapered from thigh to bottom opening; fits closer to the body.
Regular Fit Pant is straight cut from thigh to ankle – sits below waist.
Loose Fit Pant is loose through hip and thigh and straight from knee to ankle – sits at waist.
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MEN'S BOTTOMS SIZE CHART
  XS S S M M L XL XXL XXL
Australia 28 30 31 32 33 34 36 38 40
Europe 36 38 39 40.5 42 43 46 48 51
United States 28 30 31 32 33 34 36 38 40
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MEN'S STRETCH CAPS SIZE CHART
  Inches Centimeters
Small/Medium 6 7/8" – 7 1/8" 55cm – 57cm
Large/X-Large 7 3/8" – 7 5/8" 59cm – 61cm
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MEN'S TOPS AND JACKET FIT DESCRIPTIONS
Slim Fit Fit is close to body and slightly tapered from chest to waist opening.
Tailored fit (Golf Apparel Only) Tapered fit from chest to bottom opening; fits closer to the body.
Regular fit Fit is straight fit from chest to bottom opening.
Parka fit Fit is straight from chest to bottom opening with added length.
Loose fit Loose through body from chest to bottom opening.
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WOMEN'S APPAREL SIZE CHART
  2X-Small / 00 X-Small / 0-2 Small / 4-6 Medium / 8-10 Large / 12-14 X-Large / 16-18 XX-Large / 20-22
Chest 30-31 inches 32-33 inches 34-35 inches 36-37 inches 39-40 inches 42-43 inches 44-45 inches
76.25-78.75cm 81.25-83.75cm 86.5-89cm 91.5-94cm 99-101.5cm 106.75-109.25cm 111.75-114.25cm
Waist 22-23 inches 24-25 inches 26-27 inches 28-29 inches 31-32 inches 34-35 inches 36-37 inches
56-58.5cm 61-63.5cm 66-68.5cm 71-73.75cm 78.75-81.25cm 86.25-89cm 91.5-94cm
Hip 33-34 inches 35-36 inches 37-38 inches 39-40 inches 42-43 inches 45-46 inches 47-48 inches
83-86.25cm 89-91.5cm 94-96.5cm 99-101.5cm 106.75-109.25cm 114.25-117cm 119.25-122cm
Sleeve Length 30.5 inches 31.25 inches 32 inches 32.75 inches 33.5 inches 34.25 inches 35 inches
77.5cm 79.5cm 81.25cm 83.25cm 85cm 87cm 89cm
Inseam 31 inches 32 inches 32 inches 32 inches 32 inches 32 inches 33 inches
78.75cm 81.25cm 81.25cm 81.25cm 81.25cm 81.25cm 85cm
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WOMEN'S TECHNICAL OUTERWEAR SIZE CHART
  2X-Small / 00 X-Small / 0-2 Small / 4-6 Medium / 8-6 Large / 12-14 X-Large / 16-18 XX-Large / 20-22
Chest 30-31 inches 32-33 inches 34-35 inches 36-37 inches 39-40 inches 42-43 inches 44-45 inches
76.25-78.75cm 81.25-83.75cm 86.5-89cm 91.5-94cm 99-101.5cm 106.75-109.25cm 111.75-114.25cm
Waist 22-23 inches 24-25 inches 26-27 inches 28-29 inv 31-32 inches 34-35 inches 36-37 inches
56-58.5cm 61-63.5cm 66-68.5cm 71-73.75cm 78.75-81.25cm 86.25-89cm 91.5-94cm
Hip 33-34 inches 35-36 inches 37-38 inches 39-40 inches 42-43 inches 45-46 inches 47-48 inches
83-86.25cm 89-91.5cm 94-96.5cm 99-101.5cm 106.75-109.25cm 114.25-117cm 119.25-122cm
Sleeve Length 30.5 inches 31.25 inches 32 inches 32.75 inches 33.5 inches 34.25 inches 35 inches
77.5cm 79.5cm 81.25cm 83.25cm 85cm 87cm 89cm
Inseam 31 inches 32 inches 32 inches 32 inches 32 inches 32 inches 33 inches
78.75cm 81.25cm 81.25cm 81.25cm 81.25cm 81.25cm 85cm
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WOMEN'S SOCK SIZE CHART
  Small Medium
Sock Size 7-9 9-11
Shoe Size USA 4-7 7-9.5
Shoe Size Europe 26-30 30-36
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WOMEN'S GLOVE SIZE CHART
Circumference of Hand at Knuckle Inches Centimeters
X-Small 5.5-5.5 inches 13-14cm
Small 5.5-6.5 inches 14-16cm
Medium 6.5-7.5 inches 16.5-19cm
Large 7.5-8.5 inches 19-21.5cm
X-Large 8.5-19.5 inches 21.5-24cm
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WOMEN'S BOTTOMS FIT DESCRIPTIONS
Fitted Mid-rise fit hugs the body from waist to ankle.
Semi-fitted Mid-rise fit hugs the body from waist to knee, with a bootcut leg opening for a relaxed look.
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Oakley Prescription Frame Size Chart

Choosing the right size is easy. Start with the curvature of your chosen frame. Most of our frames have 4-base curvature to maximize the range of prescriptions that work with them. In the picture below, the frame with 6-base curvature has a much higher “wrap angle” to provide optimal coverage, and you’ll find it in designs like our Active Collection of Crosslink™ frames. Once you have the curvature, use the chart to get the number range for your face size.

Face Size
  Extra Small Small Medium Large Extra Large
4-Base Curvature 48-49 50-51 52-53 54-55 56-57
6-Base Curvature N/A 51-52 53-54 55-57 58-60

Sales Tax

Sales and use taxes are collected for all orders invoiced after January 1, 2013 in all state jurisdictions which have a state sales tax including District of Columbia and Puerto Rico.

The majority of the products sold by Oakley Sales Corporation is subject to your state use tax unless it is specifically exempt from tax; Your purchase is not exempt from taxes merely because it is made over the Internet or by other remote means; Your state requires purchasers to report all purchases that were not taxed and pay tax on those purchases, and that the tax may be reported and paid on your state individual income tax return or by filing a consumer use tax return (dependent on if your state imposes a use tax and a return for remittance of payment; Your referenced forms and corresponding instructions are available on your home state website.

Oakley Sales Corporation may be required to inform your state of the total amount of all of a purchaser’s purchases.

Outside of the United States we charge the following tax:

  • Federal and Provincial sales taxes will be added to all orders shipping in Canada.
  • 10% GST tax is inclusive of all orders shipped within Australia.

When you place your order Staged, we provide an estimated sales tax. Actual sales tax will be calculated and charged at the time your order is shipped.

VAT/Proof of Purchase

VAT is charged at the following rates:

  • Austria 20%
  • Belgium 21%
  • Denmark 25%
  • Germany 19%
  • Great Britain 20%
  • France 20%
  • Japan 8%
  • Ireland 23%
  • Italy 22%
  • Luxembourg 17%
  • Netherlands 21%
  • Norway 25%
  • Poland 23%
  • Portugal 23%
  • Spain 21%
  • Sweden 25%
  • Switzerland 8%

All shipments are sent duties and taxes paid, the price you see Staged during checkout will be the total price you pay.

Proof of Purchase

When purchasing Staged at Oakley.com, or by Phone through Oakley Customer Care your packing slip sent with your shipment serves as a receipt. If you purchased Oakley product through an Authorized Oakley dealer, their receipt serves as your proof of purchase.