WARRANTY CLAIM

HOW TO MAKE AN OAKLEY WARRANTY CLAIM


In-Store Warranty and Repair

Your local Oakley Store offers in-store warranty and repair services for select eyewear styles. If additional service is needed or repair parts are unavailable, we will ship your eyewear to the Oakley Warranty Team on your behalf. When you arrive to the store, please have the following:

  1. The damaged or defective eyewear.
  2. Valid proof of purchase or email address of the registered eyewear
    • Confirms the date of purchase for warranty coverage
    • Confirms you purchased from an Oakley Authorized Dealer
    • Unfortunately, without a valid form of proof of purchase the warranty is not valid. We may have other options for you, please visit your local Oakley Store for more details.

Prescription Eyewear

For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.

Oakley Customer Care

For all other consumer warranty claims, please contact Oakley Customer Care at (800) 403-7449 to receive an Oakley Service Notification Number used to track your claim. To start the warranty process, you’ll need to send us the following pieces of information to properly evaluate your claim.

  1. Oakley Service Questionnaire (we will send this to you)

  2. Valid proof of purchase
    • Confirms the date of purchase for warranty coverage
    • Confirms you purchased from an Oakley Authorized Dealer
    • Unfortunately, without a valid form of proof of purchase the warranty is not valid. We may have other repair options, so please call us.

  3. Images or pictures of your product damage (click here for examples)
    • Helps us determine a product defect
    • Helps us identify your specific product for repairs or replacement parts

CAN'T SEND IMAGES?

At a minimum we will require a faxed copy of your receipt, or some other form of proof of purchase to determine if your product is still within our warranty period. Once received, we will contact you again to discuss warranty or other repair or replacement options.

NEXT STEPS

Once we receive proof of purchase and product image(s) we will email or call you within 2-business days to confirm if your product breakage is covered under our warranty policy or provide other repair options.

Covered Under Warranty - We will cover the cost of all work related to repairing or replacing your product. We will send you complete instructions together with a UPS bar-coded Oakley Identification Label to attach to the outside of your package.

Not Covered Under Warranty – If for whatever reason your product is deemed not to be covered under our warranty policy we will send you an estimate for the cost to repair or replace your product. Once agreed with you we will send you complete instructions together with a UPS bar coded Oakley Identification Label to attach to the outside of your package.

Please Note:
Products or packages mailed directly to Oakley Headquarters without a bar-coded Oakley Identification Label clearly attached to the front of the package will be REFUSED DELIVERY and returned to the sender at their cost.

WARRANTY POLICY

Oakley Eyewear Limited Warranty

Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1.800.403.7449.

If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Care at (800) 403-7449.

Wearable Electronics Warranty Policy

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1.800.403.7449.

Razrwire: The eyewear components of razrwire are warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.

All Motorola Bluetooth headset claims can be submitted directly to Oakley Customer Care at (800) 403-7449.

Prescription Eyewear Warranty Policy

All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid receipt. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.

Airwave Goggle Warranty Policy

This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.

Airwave International tech support phone numbers

  1. Japan - 012-009-146
  2. Canada - 1-877-625-5396
  3. UK (B2C) - 00800 6255 3985
  4. EU (B2B) - 00 800 62 55 39 38

Watch Warranty Policy

All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.

Apparel and Apparel Accessories Warranty Policy

All Oakley apparel, except Technical Outerwear, is warranted against defects in material or workmanship for 30 days from the date of purchase. All Oakley accessories and gloves are warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

Technical Outerwear Warranty Policy

Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. If the garment was purchased from www.Oakley.com, contact Oakley Customer Care for Return Authorization. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.

Oakley Bag Warranty Policy

Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, US consumers may send their product and a copy of their purchase receipt to Oakley at One Icon, Foothill Ranch, California 92610. Customers outside of the United States may contact their Authorized Oakley Dealer or call their local headquarters Service Center for assistance. Valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.

Footwear Warranty Policy

All Oakley footwear is warranted against defects in materials and workmanship for 90 days from the date of purchase. Manufacturer’s defects will be determined by Oakley, Inc. Valid claims will receive credit toward exchange of the Oakley footwear product. Improper fit is not valid criteria for warranty. Warranty valid only with proof of purchase from an Authorized Oakley Dealer. Misuse, abuse or alteration of product voids warranty.

This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

One Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Two Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:

  • If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
  • If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.

This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Oakley Footwear Warranty: What is not Covered

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:

Excessive wear

  • Any type of abuse or mistreatments.
  • Excessive damage/scuffing to upper caused by toe drag.
  • Damage to upper leather caused by lack of proper maintenance.
  • Damaged spike receptacles caused by using non-Oakley replacement spikes.

GUARANTEE

Your satisfaction is guaranteed. If you are not satisfied with your purchase, please call Customer Care for a Return Authorization (RA) number within 90 days of receipt of product (15 days for wearable electronics). Customized product or product that has been abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.