REPAIRS & RETURNS

  • For products you wish to return that were bought from our Oakley.com, Oakleyvault.com, or by phone with our customer care team in the last 90 days (15 for wearable electronics) please see the Returns section below.
  • For products you wish to have repaired under warranty or outside of warranty please see the Repair section below for further instructions on your available options.

RETURNS

Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 90days (15 for wearable electronics) from oakley.com or oakleyvault.com, please call 1 (800) 403-7449. Our customer care team will initiate a Return authorization on your behalf and provide you with a return shipping label. Once we receive your product, we will provide you with full credit within 10–15 business days.

  • This returns process only applies to purchases made on our website (Oakley.com or Oakleyvault.com). If your product was not purchased on our website, please refer to the original retailer.
  • Proof of purchase is needed for a return.
  • Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.
  • Personally customized product was created especially for you, so we cannot take returns on these items.


Customized Products
Personally customized product was created especially for you, so we cannot take returns on these items.

Return Authorization (RA) Number Required
All products being returned by mail must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.

90-Day Return Period
You must request a Return Authorization number for all other products within 90 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Restocking Fee
Unless prohibited by law, a 10% restocking fee will be charged for all wearable electronics when the factory seal has been broken.

Missing Item or Damaged Product Fee
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Items not Directly Purchased from Oakley
Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.

Please Note:
Products or packages mailed directly to Oakley Headquarters without a bar-coded Oakley Identification Label clearly attached to the front of the package will be REFUSED DELIVERY and returned to the sender at their cost.

 

REPAIRS

If your Oakley product is damaged or needs to be repaired, please verify with the retailer who sold you the product for available services. If this is not possible, we will be happy to assist you


OVERALL EYEWEAR WARRANTY POLICY
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.
For all non-prescription and prescription warranty claims, please contact your original retailer or submit an online claim at http://www.luxottica.com/en/northamerica-after-sales-service

OAKLEY'S GOGGLE WARRANTY
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
The Oakley warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit. Furthermore any alteration of the product will void warranty.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.

For all goggle warranty claims, please contact your original retailer or submit an online claim at http://www.luxottica.com/en/northamerica-after-sales-service

AIRWAVE GOGGLE WARRANTY POLICY
Oakley Airwave™ Goggles come with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.

Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.
For further technical support please contact Airwave International tech support
1. Japan - 012-009-146
2. Canada - 1-877-625-5396
3. UK (B2C) - 00800 6255 3985
4. EU (B2B) - 00 800 62 55 39 38

RAZRWIRE WARRANTY POLICY Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against manufacturer defects. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.

Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.
For Razrwire warranty claims (with exception of scratched lens), please contact your original retailer or submit an online claim at http://www.luxottica.com/en/northamerica-after-sales-service
Replacements lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1 (800) 403-7449

 


APPAREL AND APPAREL ACCESSORIES WARRANTY POLICY
All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or workmanship for 30 days from the date of purchase.
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449

TECHNICAL OUTERWEAR WARRANTY POLICY
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449

OAKLEY GLOVE WARRANTY POLICY
All Oakley gloves are warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer

Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449.

 


OAKLEY ACCESSORY WARRANTY POLICY
All Oakley accessories, except Oakley bags, watches, and helmets are warranted against defects in material or workmanship for 90 days from the date of purchase.

The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
All other Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449.

OAKLEY BAG WARRANTY POLICY
Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser with valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased).
The warranty does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials.
Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.
For all valid Oakley warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449.

WATCH WARRANTY POLICY
All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer.
For all valid Oakley warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449


WHAT IS OAKLEY'S GOGGLE AND HELMET WARRANTY?
Oakley goggles and helmets are guaranteed from defects in workmanship and manufacturer materials and has a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details. The Oakley warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods. Any alteration of the product will void warranty.
Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449

 


FOOTWEAR WARRANTY POLICY
All Oakley footwear is warranted against defects in materials and workmanship for 90 days from the date of purchase. Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. Manufacturer’s defects will be determined at Oakley Inc.’s Discretion. Improper fit is not valid criteria for warranty. Misuse, abuse or alteration of product voids warranty. Valid claims will receive credit toward exchange of the Oakley footwear This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use. Warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449

ONE YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

TWO YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:
• If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
• If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.

This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

OAKLEY FOOTWEAR WARRANTY: WHAT IS NOT COVERED
Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. Oakley will not issue replacement product or credit for returned shoes that have experienced excessive wear. Including the following but not exclusive to the following.
• Any type of abuse or mistreatments.
• Excessive damage/scuffing to upper caused by toe drag.
• Damage to upper leather caused by lack of proper maintenance.
• Damaged spike receptacles caused by using non-Oakley replacement spikes.

Note that if you bought your product on our website (Oakley.com or Oakleyvault.com) and are within 90 days from the date of purchase, you should refer to the returns section of this website.