Oakley Custom Frequently Asked Questions

How long will it take for my Oakley Custom product to arrive?
It varies depending on the product you’ve ordered, but these are the average timeframes:
  • Sunglasses and Cases: 2-7 business days + shipping time
  • Goggles: 2-7 business days + shipping time
  • Watches: 2-7 business days + shipping time
  • Bags & Packs: 4-5 weeks
Can I expedite the arrival of my custom product?
Yes. Although the time it takes Oakley to build your product is not subject to change, you can adjust the arrival date by choosing a faster shipping method at checkout. Oakley is proud to offer a variety of shipping options and speeds:
  • Standard Shipping (USPS SmartMail/DHL): 5-14 business days
  • Ground Shipping: 3-7 business days
  • Second Day Shipping: 2 business days
  • Next Day Shipping: 1 business day
If I order an Oakley Custom and non-custom product at the same time, will you wait to ship my non-custom item together with my custom item?
No, we will ship your non-custom item as soon as it is available.
Can I change or cancel my Oakley Custom order once it has been placed?
No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
Can I return my Oakley Custom product if I do not like how it looks once it arrives?
No. Because all Oakley Custom product is assembled to your exact specifications, we are unable to accept returns or exchanges.
Will my Oakley Custom sunglasses look exactly as they did on my computer screen?
We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
Why can’t I etch anything I want on my lenses?
There are two reasons why your desired etching can be rejected:
  • Violation of copyrights
  • Violations of standard decency boundaries
If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team at (800) 403-7449.
Can I submit my own logo for lens etching?
Yes. To do so, please call (800) 403-7449 to work with one of our specialists to get your logo etched on your Oakley Custom product(s). There are setup fees associated with etching a custom logo, so this is better suited to larger orders.
Will you be adding new styles to the Oakley Custom program in the future?
Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.
Will you be adding new options to existing styles within the Oakley Custom program?
Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.