Oakley Custom Frequently Asked Questions
- How long will it take for my Oakley Custom product to arrive?
- It varies depending on the product you’ve ordered, but these are the average timeframes:
- Sunglasses and Cases: 2-7 business days + shipping time
- Goggles: 2-7 business days + shipping time
- Watches: 2-7 business days + shipping time
- Bags & Packs: 4-5 weeks
- Can I expedite the arrival of my custom product?
- Yes. Although the time it takes Oakley to build your product is not subject to change, you can adjust the arrival date by choosing a faster shipping method at checkout. Oakley is proud to offer a variety of shipping options and speeds:
- Standard Shipping (USPS SmartMail/DHL): 5-14 business days
- Ground Shipping: 3-7 business days
- Second Day Shipping: 2 business days
- Next Day Shipping: 1 business day
- If I order an Oakley Custom and non-custom product at the same time, will you wait to ship my non-custom item together with my custom item?
- No, we will ship your non-custom item as soon as it is available.
- Can I change or cancel my Oakley Custom order once it has been placed?
- No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
- Can I return my Oakley Custom product if I do not like how it looks once it arrives?
- No. Because all Oakley Custom product is assembled to your exact specifications, we are unable to accept returns or exchanges.
- Will my Oakley Custom sunglasses look exactly as they did on my computer screen?
- We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
- Why can’t I etch anything I want on my lenses?
- There are two reasons why your desired etching can be rejected:
- Violation of copyrights
- Violations of standard decency boundaries
If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team at (800) 403-7449.
- Can I submit my own logo for lens etching?
- Yes. To do so, please call (800) 403-7449 to work with one of our specialists to get your logo etched on your Oakley Custom product(s). There are setup fees associated with etching a custom logo, so this is better suited to larger orders.
- Will you be adding new styles to the Oakley Custom program in the future?
- Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.
- Will you be adding new options to existing styles within the Oakley Custom program?
- Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.
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