Frequently Asked Questions

The Customer Care department would like to share some of our valued customer’s frequently asked questions to act as a guide on Oakley’s website.

Can I get polarized lenses in my non-polar glasses?
Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.
Can I purchase additional lenses for my eye wear?
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Can I purchase a single replacement lens?
Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.
Can I purchase a frame separately from my lenses?
The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.
What are my options if my frame breaks?
If your frame is still within the one-year warranty period, you have a valid receipt for it, and the product is deemed defective by a warranty technician, we can offer a part-for-part exchange (same color) through our warranty department.
How should I clean my Oakley lenses?
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
How can I tell if my Oakley's are real or not?
Determining if they are real or counterfeit can be difficult, so simply call Oakley Customer Care and send them a picture and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.
How can I place a prescription order with Oakley or file a warranty claim for my prescription Oakleys?
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
Are my Oakley glasses OSHA or ANSI Z87.1 approved? What is the difference?
Most Oakley Eyewear meets or exceeds ANSI Z87.1 standards for optical clarity and impact resistance. Please check the product description on Oakley.com for exact specifications. Oakley has not taken additional measurements for OSHA standards. Please check with your employer for which standards may be required for use at work. OSHA Standards (—) 29 CFR, Eye and Face Protection (—) 1910.133 Federal regulated standards in which employers must comply for the protection and safety of their employees. This standard obligates employers to enforce the uses of appropriate eye or face protection when exposed to hazardous materials, liquids, vapors, chemicals or other harmful substances. It provides specific requirements of such protection allowed in the workplace. OSHA references ANSI Z87.1 as the benchmark standard for occupational eye and face protection. Section (b) (1) Protective eye and face devices purchased after July 5, 1994 shall comply with ANSI Z87.1-1989, “American National Standard Practice for Occupational and Educational Eye and Face Protection,” which is incorporated by reference as specified in Sec. 1910.6. www.osha.gov ANSI Z87.1 - Practice for Occupational and Educational Eye and Face Protection Standard Z87.1 (—) 1979 American National Standard Institute is a private, non-profit organization. It includes the specific standards for evaluating factors such as impact resistance, lens thickness, projectile penetration, and optical quality.
How can I receive a catalog?
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
How do I submit a product review?
To write a review, go to the product page and click “Write a Review.” If you have an Oakley Account created from past purchases, you can use your email and password to login. Otherwise, you can quickly create a new account by entering your name, email, and desired password. You will then fill out a product review form that covers multiple aspects of your product experience. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click “Submit.”

We are currently accepting product reviews for all eyewear products and will expand this to other product categories in the near future.
When will my review appear online?
It may take 3 to 5 business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:
  • Obscenity, discriminatory language or wording inappropriate to a public forum.
  • Advertisements, spam content or references to other online sites, offers or products.
  • Contact information, including email addresses, URLs, phone numbers or addresses.
  • Comments that are critical of other posted reviews or their authors.